The Hospitality Tech Shift
The first eBook in the Hospitality Tech Shift series explores how technology has changed the way customers interact with businesses, the effect on the guest experience and the impact on your business.
By drawing on operator experience and consumer insights from research conducted in collaboration with CGA, this eBook sheds light on some of the key ways consumers are interacting with technology and how hospitality businesses can respond to the more complex needs of today’s customers.
With the right tech, you can improve the guest experience, equip your teams with the capability and confidence to respond to the demands of today’s digital consumer and reinforce the sector’s reputation for unrivalled customer service.
Discover the rest of the series
The hospitality tech shift to increase revenue
Using the latest consumer research from CGA, we explore the various opportunities for hospitality businesses to increase revenue from their technology investments.
The hospitality tech shift: Impact on brand & team experience
A consumer's technology experience can make or break their visit - but how has it impacted your teams' relationship with consumers? And what is the long term impact on your brand?
The hospitality tech shift: The importance of fully connected tech
The benefits of using connected technology will be seen through improved efficiency, streamlined systems, a smoother customer journey, detailed analytics, and a motivated workforce.
Top Technology Trends for Hospitality in 2025
Explore the key hospitality technology trends of 2024 with expert insights. Discover how AI, digital solutions, and contactless services will transform the hospitality industry in 2024.