Director’s statement on Section 172
The directors consider the needs of the Group’s stakeholders as part of their decision-making process. Specifically, the directors consider the likely consequences of its decisions in the long term and the need to act fairly between its stakeholders. The Group’s key stakeholders, why they are important to the Group and how they have been considered and engaged are set out below:
Employees
Access’ employees are its most valuable asset. The Group endeavours to have employees who are highly engaged and motivated, equipped with the right skills, tools, and standards to be successful. The ongoing worldwide COVID 19 pandemic has meant that the Group has taken a safety-first approach to our people returning to the office. With restrictions lifting, the Board of the directors (“Board”) decided on a phased approach to returning to office, moving towards a hybrid working environment whereby the benefits of collaboration and mental wellbeing by being in an office are balanced with the flexibility of working from home to suit individual circumstances. Regular dialogue with our employees and feedback through monthly surveys from them are discussed at the Board level. The Board recognises the situation is ongoing and continues to monitor government guidelines and any emerging cases through regular reporting and employee feedback through continued surveys. Employee Net Promoter Scores (“NPS”) are regularly reviewed at Board meetings to ensure that there is a platform for raising issues and feedback is communicated back clearly.
Customers
Customers are central to the business and Access aims to deliver software in an efficient and continuously improving way to meet the customer’s needs. Engagement from the outset of a project allows the Group to add the most value and provide the customer with the best software solution. Feedback is sought regularly through customer surveys, and regularly reviewed by the Group’s customer success leads.
Suppliers
Building good relationships with suppliers enables the Group to obtain value, high quality, and good service. The Group works with suppliers who understand our business and adhere to our ways of working. There is currently no formalised supplier review process however, the Board through its delegated sub-committee or executive representation review spend information. Access also has a robust supplier onboarding process which forms part of information security and any breaches are directly reported to the audit and risk committee by exception, to date no reports have been reported.
Communities
The Group values its place in the community and actively encourages its employees to undertake ‘Giving back’ days where they work in the local community to give something back via projects of their choosing. The Group also has a charity of the year which it promotes and undertakes fundraising and other regular events for.
Shareholders
Delivering for the Company’s shareholders ensures that the business continues to be successful in the long term and can therefore continue to deliver for all our stakeholders. Engagement between the management team of Access UK Ltd and its shareholders occurs through regular business review meetings and ongoing reporting and feedback.
