The hospitality tech shift: The importance of fully connected tech
The benefits of using connected technology will be seen through improved efficiency, streamlined systems, a smoother customer journey, detailed analytics, and a motivated workforce.
Although many customers won't be aware of the benefits operators experience from fully connected technology, they will notice the impact on their visit. Having reliable consumer data flow through to one system to create a single customer view can ensure you create a personalised and enhanced pre, during, and post-experience.
This eBook shares brand new consumer research from CGA and explores:
- How to delight customers with fully connected systems.
- Using a hybrid model between staff and tech to deliver best experiences.
- Creating a single customer view to improve guest experience.
