The Hospitality Tech Shift - Lasting Technology Trends
The first eBook in the Hospitality Tech Shift series explores how technology has changed the way customers interact with businesses, the effect on the guest experience and the impact on your business.
The guide provides a comprehensive overview of the latest trends in technology, such as contactless payments, mobile ordering and personalised marketing.
It also discusses how businesses can leverage these trends to improve the customer experience and increase revenue. Whether you're a small independent operator or a large chain, this guide offers valuable insights that can help you stay competitive in the ever-changing world of hospitality.
This eBook shares brand new consumer research from CGA and explores:
- The evolution of the consumer journey
- Tech challenges facing operators
- The balance between technology and personal interaction
- Generation differences
