By implementing Rotaready, Guestline and ResDiary, The Hotel Folk has been able to improve both the employee and the guest experience. The day to day running of the business has also become much more efficient and head office has far greater visibility over costs, employee details, sales and reservations across the six hotels.
Watch the video below to discover how these three solutions from Access Hospitality have helped the hotel group achieve these results
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"The key advantage of using Access Group products is that when they all integrate and talk to each other, actually it takes away duplication and it takes away error… I would definitely recommend using the Access Group whether that be Rotaready, ResDiary or (Guestline) Rezlynx; because they're all owned by the same person, they're all going to talk to each other, they're all going to be integrated and that's ultimately going to save us more time and make us more efficient."
Rotaready
The usability of Rotaready sat at the core of The Hotel Folk’s decision to implement the workforce management solution. Since using Rotaready, the business has been able to eliminate the need for paper time sheets, deliver an enhanced employee experience; and at a head office level they have greater visibility and are able to better manage costs at a micro level, across all sites.
"I think we probably looked at 5 different businesses and actually Rotaready really stood out in terms of how easy, simple it was, you know, for the employee to use. And as it's grown, it's just adding more and more functionality for the head office function, which is made it even better. One of the other things I notice about Rotaready is that they are constantly listening and evolving the product, and that’s what’s going to help make them fit for the future." – David Scott, CEO
Guestline
Since installing the Direct Booking Manager on all of The Hotel Folk hotel websites (in addition to the group website), sales revenue (from rooms and packages) increased by 30% in the first 6 months and accommodation sales have increased by c.4.5% YOY. 2/3 of bookings are coming direct due to the platform being simple and easy to use [from a guest perspective]. The systems are more efficient and automated, staff are doing less manual admin which allow them to spend more time in front of guests and by running the same PMS, EPoS systems and tills across the group, the group has the option of seamlessly moving staff across the hotels if required.
"The main benefit of using Guestline is that hospitality in hotels is right at the centre of that, and that of course is right at the centre of my business. So having a piece of IT that actually is able to function across all of the departments to do everything that we need it to do, is why we choose to partner with Guestline." David Scott, CEO
ResDiary
ResDiary enabled The Hotel Folk to control the flow of restaurant reservations according to the operational fitness of each venue. This empowered them to speed up or slow down the amount of business, regardless of whether or not reservations came from walk-ins, online bookings, or hotel residents.
"One of the main reasons that we went for ResDiary is that it integrates with Rezlynx (Guestline), so when you take a booking over the telephone or online, you can then take the dinner reservation at the same time. The two systems talk to each other so the accommodation booking goes into Rezlynx and the dinner booking goes into ResDiary. So that linking and that synchronisation is one of the key reasons why we implemented ResDiary." David Scott, CEO
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