Success Story: Punch Pubs
Punch Pubs were determined to support their publicans during the lockdown period, working together with Access CPL Learning LMS to provide access to learning resources.
Committed to supporting hospitality businesses
The government has advised that furloughed teams can undertake training while furloughed and providing personal development resources to teams, you can help support them in maintaining their skill sets and well-being while at home.
Access CPL Learning LMS is committed to supporting hospitality businesses through the COVID-19 outbreak by helping to prepare your teams for re-opening by keeping them compliant and helping to upskill them.
Punch pubs have offered a CPL Learning site licence 8-week trial so team members can access courses and bookshelf items.
Huge uptake in registrations
Since the site license trial was offered, we have seen a huge uptake in registrations. Now, of the 1286 total sites, 893 are already registered to access all the CPL Learning catalogue of digital programmes and online resources, with a further 220 being added.
Jackie Burns, HR Director at Punch commented:
“It has been fantastic to see so many of our Publicans taking this time to not only come up with new ways to adapt their businesses and provide safe and vital services to their communities, but also to focus on accessing training for themselves and their teams. Learning & Development is a huge part of our business at Punch and the award-winning training we provide to Publicans and their teams at our industry-leading Academy in our Head Offices in Burton is something we are tremendously passionate about. Whilst we are not currently able to welcome our Publicans into The Academy, we are ensuring in partnership with CPL that during the period of closure, our Publicans are still able to access support for themselves and their teams, whether that be in the form of emotional support via mental health awareness or technical skills that they may wish to refresh via a suite of e-learning modules alongside the Punch bookshelf.
We are keen to stay connected with our Publicans throughout this temporary closure period and this is just one way that we can do just that. We have recommunicated the training and support modules that are available and are encouraging both our Publicans and their teams to access this in line with the furlough guidelines. In as little as two weeks, we have seen an increase of more than 200% in new learners accessing the platform and viewing the literature and support available to them, and an increase of over 100% in the number of modules completed.
We look forward to when our pubs are open and training again, but in the meantime, our target is that by the end of the closure period, 90% of our Publicans are signed up to the Punch console, and have a greater awareness of the training and support available to them.”
Personal development
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increase in new learners
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increase in modules completed
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increase in viewing resources
Punch has reached out to pubs across the estate to drive them to consider using this time to complete some training themselves or to upskill team members whilst ensuring that they work within the furlough guidelines.
Both CPL and Punch teams remain on hand to help with ongoing support in how to access and set up staff and more courses are being developed over the coming weeks.
In just one week we have seen a 212% increase in new learners accessing the platform with a 117% increase in modules completed and a 268% increase in viewing resources.
It’s amazing to see the enthusiasm from publicans who are keen to use this time to strengthen and develop skills ready for reopening. Some of the most popular modules that have been accessed include a mix of compliance, service and well-being online courses, including:
- Age Verification
- Allergen Awareness
- Food Safety Level 2
- Perfect Pour: Lager
- Epic Pub Team Induction
- Perfect Pour: Cask
- Health & Safety
- Changing a Keg
- Emergency First Aid Awareness
- Fire Safety Awareness
- Personal Resilience (new from CPL)
- Beer Styles
- Food Safety FoH
- Mental Health Support Champion (new from CPL)
- Manual Handling
- Award for Licensed Premises Staff (ALPS)
- Coffee Skills
- Drugs Awareness
- Customer Service
We’re continually developing and adding resources to help support the hospitality industry, as well as publishing guides on how to use learning and development to prepare for reopening. Check out our social channels for updates on new courses and personal development resources.