Success story:   Pins

PINS Social Club is a multifunctional venue with three core elements, drinks, food and activities, that opened in February 2020. They’re all about people connecting authentically through competitive socialising.

Our hosts are really happy with the system. They all say it’s a lot easier to use and it’s massively helped with the speediness of our check-in process.

Amber Ellis - Business Development Manager

Prior to working with Access, PINS had a system in place that really didn’t support the smooth running of their sites, from back office management to guest experience, there were many aspects of their operations they were looking to address with new software.

The primary area PINS was looking to improve was their front of house efficiency.

The old booking system was slow and also difficult to use, so it added time to guests checking in, which isn’t ideal especially when we were very busy.

PINS also needed any new system to support their back of house, and make sure that every guest enquiry or touchpoint was adequately recorded and dealt with appropriately.

The way the old system worked back of house was tricky and you couldn’t log or track enquiries, which was proving very difficult. It meant things could easily have been missed and follow ups not met as there was no system in place for all that information - just a notebook or word document.

• Improved customers check-in experience
• Gives hosts comprehensive, up-to-date information at their fingertips
• Replaced unreliable and slow booking system
• Streamlined back-office tasks and added reminders so nothing gets forgotten or overlooked

Communication is always speedy, polite, and helpful with informative answers that solve our questions straight away. We can do everything we need within the one platform.

Since introducing Access Collins, PINS have seen considerable improvement to those areas that were proving problematic with the old system.

Thanks to Access Collins, PINS can now have multiple users both front and back of house using the system, with access tailored to their needs. This means that the system provides a wholistic view of operations across the business, and unlike previously, the team can see everything that is going on in one place.

Pins can now log every enquiry, and set follow-up dates with reminders, ensuring the booking process is very easy. The diary aspect is particularly great for the hosts. They are able to update it live, if they need to make any table changes, and it gives them the clarity
and ease of use that we were really looking for. They all say it’s a lot easier to use and it’s massively helped with the speediness of our check in process.

Not only is Access Collins bringing significant benefits to the day-to-day front and back of house operations, but is also helping the PINS management team harness really powerful data and reports on performance over time.

Being able to see everything we have in the pipeline, private hires in progess, confirmed private hires etc, is great for money and target projections. We can also export weekly reports data of how much money has been spent on activities vs food vs drink etc. It’s really powerful to be able to track everything done within the system.

Amber and the team at PINS found working with Access, through their implementation and go-live, to be a really positive experience.

Everyone from Access Collins is super helpful and friendly. When we first joined Access Collins our main point of contact was Ed Christmas - he was absolutely fantastic and he was super helpful with anything we needed.

Since going live PINS have continued to be impressed with the support from Access, which is helping them to get the most out of their new system.

Communication is always speedy, polite, and helpful with informative answers that solve our questions straight away. We’ve not had any problems with Access Collins thus far and anything we don’t know about the system or are unsure to figure out what to do is always resolved quickly by speaking to the Access team.