Success story:   Namco Funscape Part of BNAE

BNAE’s Locations Based Operations offer fun-filled gaming, leisure & retail experiences for families across 25 UK locations with upwards of 600 team members across their venues, this along with a dedicated sales team, warehousing & distribution unit, machine service and support team and two main offices brings the number to over 700 in the peak season.   

As the business grew, Compliance & HR Manager John Wark needed a more efficient way to deliver compliance training to the growing BNAE team. Access CPL Learning, with an easy-to-use learning platform and a comprehensive catalogue of training on offer helped the team deliver training more efficiently across the business.   

"Before Access CPL Learning, we did all our training in-person, in-house. When we started using the training platform, we just had the basics —Food Safety, Health and Safety, Customer Service. Over time, we've expanded to cover more compliance areas and even added custom courses."  

When searching for the right learning and development partner, the BNAE team wanted an easy-to-use platform that would enable them to deliver training at a larger scale.   

The Access CPL Learning platform proved to be a good fit, helping the team deliver compliance training more efficiently and provide a consistent level of training across their estate. Adopting a more consistent approach has helped them enhance compliance rates and deliver a more cohesive organisational approach to training.   

An important factor for the BNAE team was the Access CPL Learning platforms’ user-friendly interface and accessibility. The company emphasised the importance of an easy-to-use system that would facilitate efficient training for its diverse workforce.  

"We really wanted an accessible learning platform for our teams, Access CPL Learning makes it easy to access and complete training, be it through the app or the web.”  

Since the implementation of Access CPL Learning, BNAE have seen a range of positive business benefits across training and compliance management.  

As a company with a lot of seasonal workers, the platform has become an invaluable tool for streamlining the onboarding process for new team members.   

Access CPL Learning is a great tool for getting our new starters onboarded. Our induction programme covers all the main elements of compliance training, which not only makes for a smooth introduction for new team members, but also provides me with the confidence that our business is fully compliant with all relevant training legislation.

As well as delivering the training to enable BNAE to ‘tick all the boxes’ when it comes to compliance, the platform also provides tools for monitoring progress across the estate.   

"With Access CPL Learning, I can easily keep an eye on how everyone is doing and make sure we're all on track with compliance. Plus, it's easy to check in, tweak and update course programs for the whole team as needed."  

The integration of Access CPL Learning with Rotaready, BNAE’s workforce management solution, supports the seamless flow of staff records between the two systems, automating a once time-consuming manual process. Once job titles have been aligned, training can be assigned, ensuring a more targeted and efficient approach to employee training. This integration helps to simplify the onboarding process for new employees and makes ongoing management of job title changes and training course allocation more intuitive.   

“Since implementing Access CPL Learning with Rotaready, we’re now able to save a lot of time on the admin of having to set our team up on two separate solutions and manual course allocation. And the process of integrating the two systems was also very straightforward, everything was taken care of for us.”  

BNAE continue to see the impact of optimising their training delivery across various areas of training management, showcasing the platform’s effectiveness in meeting their needs.   

Since implementing Access CPL Learning, the team continue to see the impact on their training objectives. Here are some of the ways that the software has impacted the business:   

• Enhanced visibility– Real-time reporting offers key insights into compliance across the whole estate, on both an individual, regional and operational level.   
• Increased compliance – Delivering learning content in stages through tile unlocking means that team members are assigned training as they progress, keeping them engaged and ensuring their training level reflects their position. With this set-up the business has been able to achieve an impressive 97% compliance score across the business for the BNAE induction programme.   
• Fresh content - Access CPL Learning's commitment to providing relevant and up-to-date content keeps training fresh for users and helps foster a culture of continuous learning within the organisation.   
• Reduced staff churn - The emphasis on consistent training through Access CPL Learning has had a positive impact on staff retention. By ensuring that all employees receive standardised training, BNAE has successfully reduced staff churn within the business.  

“Implementing Access CPL Learning has been a game-changer for BNAE, helping us to deliver impactful results across training and compliance. The enhanced visibility across the estate has helped up shape a learning programme that keeps our teams engaged and has contributed to increased rates of staff retention.”  

As the BNAE team look ahead, we at Access are committed to helping them to continue to achieve their business objectives.   

It’s great to see the positive results that BNAE have achieved since partnering with Access CPL Learning. From improved visibility across progress to impressive rates of compliance, there’s a lot to be proud of. With more ground yet to cover, we’ll continue to work closely with the John & his team to ensure they get the best out of their Access software. Our commitment to BNAE extends beyond the achievements, and we're excited about the future work ahead.   

BNAE’s Customer Success Manager, Matt Garrity.    

Here's to continued growth, shared successes and the ongoing journey of support and improvement.