Success story: London Shuffle Club
Revolutionising the shuffleboard experience: London Shuffle Club's tech integration success story
Commitment to simplifying integrations
At Wireless Social, our commitment to simplifying integrations goes beyond expressing our love for customers; it reflects our understanding of the indispensable nature of a well-integrated tech stack. Our mission is to ensure that our customers effortlessly concentrate on what truly matters – looking after their guests.
In a recent collaboration with key partners, we had the pleasure of chatting with Miguel Franco, Operations Director at London Shuffle Club. He shared insights into their transformative journey, harnessing the potential of vital technological integrations. Miguel unfolds the narrative, providing profound insights into the club's evolution and the pivotal role played by seamlessly integrated solutions.
Watch the video below to see how these integrations not only enhanced efficiency but also elevated customer engagement, fostering overall business growth.
S4Labour
Miguel underscores the challenges faced in the early stages, particularly with productivity and flexibility issues. S4Labour emerged as a game-changer, streamlining human resource management, rostering, and payroll.
The integration with Tevalis not only simplified data tracking but also provided valuable insights into individual performance, bringing significant efficiencies to daily operations.
Wireless Social: Revolutionising data capture
Wireless Social emerged as a pivotal platform for customer interaction and data capture. Miguel praises the shift from traditional Wi-Fi passwords to personalised splash pages, creating a dedicated guest network. The platform not only separates customer traffic but also feeds invaluable customer insights directly into their CRM, significantly enhancing their marketing initiatives. The proof of presence generated by Wireless Social enriched the overall customer experience.
Tevalis: Efficient order processing
Tevalis, a key player in London Shuffle Club's tech ecosystem, revolutionised order processing, invoice management, and stock tracking. Miguel is grateful for the seamless integration with other systems, emphasising the positive impact on menu planning, reporting, and overall operational efficiency. The introduction of Tevalis not only improved productivity but also contributed to better stock control and streamlined financial processes.
HGEM: Enhancing customer insights
Customer feedback is paramount, and HGEM played a crucial role in monitoring and analysing reviews. Miguel highlights the transformative shift from a basic feedback system to HGEM's comprehensive platform, which significantly increased response rates and provided detailed insights into customer expectations. The seamless integration with Tevalis and Wireless Social created a unified platform for enhanced data analysis.
London Shuffle Club's success story revolves around a well-integrated tech ecosystem. From S4Labour's efficiency to HGEM's customer insights, Tevalis' order processing, and Wireless Social's data capture, each component contributes to a seamless digital guest journey. The strategic investment in these integrated systems, as described by Miguel, has undeniably propelled the growth of the business, making it easier for them to focus on giving guests the best experience in the world of shuffleboard entertainment.
