Challenges and Objectives
- Required stable solution to create seamless transaction process
- Support strategic plan
- Improving customer experience
Results
- Delivered responsive EPoS platform
- Enabled faster transaction times.
- Achieved successful integration with third-party biometric sign-in technology.
- Provided Head Office with access to live transactional data and reports.
Committed to Excellence
GAIL’s bakers rise early each morning to bake fresh, handmade bread, pastries, and cakes. Their commitment to using only the best ingredients and delivering excellence permeates their operations. Whether you’re purchasing an early morning pastry, enjoying your first cup of coffee, or savoring an afternoon mug of house-blended coffee with a slice of cake, there’s no compromise on quality—only minimal fuss and high-quality ingredients.
With staff dedicated to such early hours, operational complacency is not an option. GAIL’s seeks to work with individuals who value the same principles: craft and skill, creativity and innovation, learning and exchange, community and environment.
When GAIL’s sought a new provider for EPoS and stock control technology, they turned to Access Hospitality, a company that shared their culture.
Time to Expand
GAIL’s had been utilizing a tablet and Wi-Fi system in its outlets, but as the business grew, this setup couldn’t meet their evolving needs. They required a more reliable solution to create a seamless transaction process with a comprehensive product suite. It was crucial that any new system could keep pace and respond to future plans. Improving the customer experience was also a significant consideration, as GAIL’s is committed to providing excellent service to the local communities they serve.
Access Hospitality prides itself on partnership working, aiming to deliver the best possible solutions for its clients by understanding their individual needs and fostering long-term, successful relationships. GAIL’s recognized the necessity for a reliable, flexible, and cost-effective system that could adapt to the opening of new sites.
Keeping It Simple
With 47 sites, primarily in the Greater London area, GAIL’s sought a technology solution that was intuitive, consistent across all locations, and straightforward. They needed to incorporate a hybrid use of new and existing hardware, such as printers and cash drawers, to minimize costs. Additionally, they desired first-class support.
The selection and installation of the Access EPoS and stock management programs were enhanced by the development of bespoke bakery ordering processes and comprehensive staff training. The importance of flexibility in business planning was further demonstrated through the implementation of biometric sign-in to connect with third-party systems via application programming interface (API) technology.
We were happy to utilize the equipment and technology that Access offers, along with their best practice implementation. We’ve been impressed with the combination of professional services and delivery we’ve experienced so far.
Tom Molnar - CEO Gail's
Behind the Scenes
It’s not just the bakery staff and their customers who have noticed the benefits of an improved EPoS system that provides seamless and faster transaction times. GAIL’s has also experienced immediate efficiencies in their reporting systems, with Head Office staff able to access live transactional data to create their own business intelligence reports.
The roll-out and training were completed in alignment with GAIL’s operational schedule, supported by a comprehensive program to meet their requirements. Additionally, work began almost immediately to integrate e-commerce applications—including waste reduction—into the stocking process as part of the next steps for business expansion.