Success story: Fullers
How Access Collins boosted online reservations and given the Fuller’s team more freedom to focus on what is important to them.
Product
Access Collins
Boost online reservation and get full visibility of bookings with Access Collins
Fuller's is a family-run brewery with a fantastic range of unique and charming pubs which deliver friendly service and first class ales.
Since implementing Access Collins, an online reservations and management system, Fuller's has had the freedom to focus on what is important to them, which is providing great customer service. The system has been easy to use, and they have seen online bookings increase by 42%.
Increase sales and improve efficiency of bookings with a comprehensive hospitality booking and reservation system
What our other customers say
Bookings have increased. It's the efficiency of getting customers booked into our pubs quicker, has increased our sales and booking rates as well.
Since going live with Access Collins, we’ve seen a gradual increase in our overall conversion. On our previous system, we were converting an average of 20% of enquiries, but this rose to 40% with Collins and we are now sitting at an impressive 78% conversion rate.
We can do everything we need within the one platform, it’s a lot easier to use and it’s massively helped with the speediness of our check-in process.
The reservation numbers and resulting income speak for themselves but having a straightforward process that assists with time management is a massive help – we have so much more time back to focus on other areas of the business.
