Success story: Boxpark
Discover how Boxpark revolutionised its customer understanding and decision-making with Acteol CRM to create a Single Customer View for personalised experiences and optimised operations across all their locations.
How Boxpark leverage customer data to improve the customer experience
We spent the day with the Boxpark team to find out how they're using Acteol CRM.
Watch the case study to see how the software has helped with:
- Deep customer understanding - Uncover visit patterns, spending habits, and product preferences to make data-driven decisions.
- Customer loyalty - Gain the tools to analyse customer behaviour, design effective loyalty programs, and cultivate lasting relationships with your audience.
- Personalised experiences - Tailor marketing and services based on the insights you gain from Acteol CRM.
- Business growth - Access the tools and insights you need to scale your hospitality business with confidence.
"Working with Access has been a really positive experience for us. Through the insights provided by Acteol CRM, we see the visit data, what our customers are spending, and what products they're buying. It gives us much more insight into our customers."
- Boxpark
How Boxpark increased bookings exponentially
Watch the video to hear how Boxpark utilise the integration between DesignMyNight bookings solution and Acteol CRM to identify and segment these high-value customers and target them in a very specific way.
"We’ve grown bookings incredibly…it’s not even a percentage increase of what we were before, it’s night and day what we were able to take and process."
-Boxpark
Boxpark: Talking all things customer data
Boxpark’s Marketing Director sits down with Access Hospitality at Hospitality Tech Expo to talk all things customer data and CRM.
They discuss how Boxpark are leveraging customer data to improve the customer experience via their infamous Boxpark Black Card and Acteol hospitality CRM to create a Single Customer View.