CPL Learning
Hospitality training software
One platform to onboard, upskill and assure quality across your workforce, accessible anywhere, anytime and on any device.
Discover hospitality training software designed to deliver a more dynamic and engaging learning experience for your workforce - from the kitchen staff and front of house teams to managers.
30 years of experience in delivering training to hospitality
Your online training solution
Our hospitality training software delivers a personalised learning experience anytime with our mobile-first learning management system.
- Deliver training and a wide range of eLearning courses created specifically for the hospitality sector, covering compliance, health & safety, service and sales and personal development.
- Employees can learn on the go and at their own pace, which helps when working in a fast-paced environment. Drive employee engagement with bite-sized videos that provide bursts of targeted training accessible on-demand on any device.
- Onboard new employees quickly and efficiently and prepare your teams for work.
Retain staff for longer
Reduce turnover by showing employees clear learning pathways and investing in their personal and professional development.
- Motivate and retain the talent within your business by offering development pathways and curated content for different roles - show employees clear opportunities to advance their careers.
- Create development opportunities, by building out structured training programs that allow staff to gain new skills for progression - nurture talent and give clarity on the next steps.
- Identify, retain and nurture talent within your business by creating personalised career plans aligned to individual strengths -retain your top performers by investing in their growth.
Better guest experiences
Deliver superior hospitality and exceed customer satisfaction measures by investing in happier, skilled teams that uplift your brand standards.
- Happier and more invested employees translate into better customer interactions. Our hospitality training programs cover areas like conflict resolution, empathy, and resilience to equip teams to handle pressure effectively.
- Empower your staff by training them on upselling techniques to help boost revenue.
- Maintain brand standards across locations through regular hospitality skills training on updated menus, offers, and signature service style.
- Increase customer loyalty and positive reviews by standardising guest experience training to align staff with brand promise.
Features of our hospitality training software
Digital training platform
Get staff productive in minutes, not weeks, by serving bite-sized engaging content and mobile assessments. All our courses are accessible anytime and on any device.
Extensive course catalogue
Our software delivers hospitality-specialised compliance certifications, service upskilling, sales workshops, and personal development courses tailored to your operational needs. Ensure your staff complete the relevant training to keep themselves and others safe at work and that your company is legally compliant
Analytics
Track the time taken, hours and performance in one place. Our hospitality training software keeps track of your team's training needs and records their progress all in one place.
Proud to help our customers unlock their potential
In just one week we have seen a 212% increase in new learners accessing the platform with a 117% increase in modules completed and a 268% increase in viewing resources.
CPL Learning has been instrumental in creating a standard of training across the entire business for all job roles. As the business has progressed, we’ve been able to enhance our offering, with additional courses, creating custom courses and adding additional features such as surveys etc.
The [Access CPL Learning] system is fully mobile responsive as well as available via a fully configurable mobile application, which has enabled us to bring learning and development directly into the palms of our team members.
On a yearly basis we’re seeing over 40,000 views/downloads of our digital library content, over ¾ million system logins, 112,000 eLearning courses completed and we have an average company compliance percentage of over 90%.
Customer Success Story: Namco Funscape
Dive into the success story of Namco Funscape (Part of BNAE), where the implementation of CPL Learning revolutionized their training process.
The results speak for themselves: Namco Funscape saw a 97% compliance score across the business for the induction programme.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality training to the next level.
Want to develop your team to deliver more?
The Access Hospitality LMS is a learning & development platform that has been designed to deliver a more engaging learning experience for team members. Improve engagement and reduce employee turnover by providing development opportunities.
Give your team access to a wide range of eLearning courses created specifically for the hospitality sector. Enable them to learn anywhere at any time with this mobile-first learning management system.
Hospitality training FAQs
What is hospitality training?
Hospitality training provides staff working in bars, restaurants, cafes and other hospitality businesses the knowledge and skills needed to do their job. Most venues will set out the mandatory training requirements needed for staff members to operate safely, meet legal compliance and help team members develop in their careers.
What is the importance of hospitality training?
Training within the hospitality industry is essential for ensuring customer satisfaction and staff retention. Hospitality businesses are mostly made up of customer-facing roles, and ensuring your team members have the skills to manage customer interactions, including serving and handling guest complaints, is an important part of their role.
What are the different types of hospitality training?
Hospitality training can cover a wide range of topics, such as customer service skills, hospitality management, culinary skills, restaurant operations, health and safety procedures, compliance, technology platforms, and more. Training may consist of onboarding, ongoing skills development, compliance/policy refreshers, or career progression programs and is personalised to your unique needs.
What makes a hospitality training platform good?
The best hospitality training platforms offer mobile accessibility, easy LMS integration, customised branding capabilities, role-based learning pathways, micro-learning content formats, rich media like video, scheduling features, certificates of completion and strong analytics and reporting.
Related resources
Read more on hospitality LMS and developing your team members
Explore our hospitality solutions
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Drive more bookings, raise your venue’s profile and generate more sales with hospitality reservation and table booking software
Manage your tickets and guest administration, promotions and sales of any kind of event with ticketing software
Simplify and automate employee management with HR software for hospitality, payroll and hospitality LMS
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Replace your paper processes with digital checklists and record logs
Automate workflow, reduce paperwork and make speedy fixes with property maintenance software
