Hospitality booking software

Move away from manual floor plans and gain digital visibility of your available floor space with our flexible restaurant reservation system. Helping you manage busy times, turn tables quicker or fit in more bookings – to support your operational goals.

• Easy-to-use drag and drop functionality to lay out your venue for service
• Plan ahead for special occasions, busy events and festive seasons to maximise space
• Manage your space and plan for large table bookings, groups and events
• One click run sheet generator displays your heads for the night, breakdown of bookings, and notes for each table, deposit codes and more
• Smart space finder tools to view which of your venues has space on certain date ranges, times and even by area to redirect customers to an alternative venue

Our enquiry management tool allow you to manage all inbound and outbound reservation enquiries within the booking system.

Tailor the look and feel of all email communications to your customers, to suit your brand.  

• Send branded customer communications
• Set up email templates, upload menus and venue photos to one central cloud to use in your customer communications 
• Use smart features to send automated booking reminders, follow ups and manage inbound table reservation emails through your own internal reservations mailbox 
• Access Collins Mail and Access Collins Call enable you to manage enquiries and bookings automatically and through one system 

Collins Pay, our hospitality booking system’s dedicated payment feature, offers you more flexibility in processing deposits at the point of booking. Securing reservations with a deposit can help you reduce no-shows and offer security for large party bookings and events.

• Take a deposit at the point of booking – especially at busy times such as Valentine’s Day or Mother’s Day to reduce the incidence of no-shows on busy dates
• Secure large party bookings so you can recover costs in the event of last minute cancellations

Collins Pay also delivers extra payment functionality at the point of booking to collect pre-orders so your guests can easily choose to pre-order as part of the booking process.

• Reduce the manual follow up and management of large party bookings with automated guest communications and simple collection of pre-orders via a link shared by the lead booker
• Add upsell options to the booking process by allowing guests to pre-order drinks bundles, food packages and items to enjoy on arrival.
• Capture allergen information at the point of booking and display only menu options suitable for the allergic guest to minimise risk of the pre-ordering dishes containing listed allergens
• Online and automated pre-ordering tool with allergen filters, enables you to send customers online, digitised menus for them to fill out and send to on to the rest of their party 

Collins LiveWait eases queue management for your front-of-house teams and ensures you have an efficient process for turning tables quickly to accommodate the most bookings during busy periods.

• Provides a virtual queue with up-to-the-minute wait time
• Guests can add themselves to the queue and get updates on the wait time and remove themselves – all without any manual input from your staff
• Guests receive a notification when a table becomes available for efficient turnaround of customers
• Automated queuing technology for your host and guests allows you to manage your queue with live, up-to-date wait times, plus interactive and automated SMS messages for your customers 

Reserve with Google is changing online reservations by allowing potential customers to book directly from Google listings and Google Maps, so they never leave Google to make a reservation.  

These bookings go straight into the reservation system, which was the first booking system to offer customers the ability to also manage enquiries, particularly bigger parties and group bookings, through Google.  Enquiries from Google listings and Google Maps come directly into our hospitality booking system, putting our customers in the unique position of being able to quickly and easily respond to enquiries, bringing them additional revenue from converting larger bookings. 

Detailed reporting data enables you to analyse performance at a site or group level, and understand which channels are driving the most footfall and bookings. Whether a Finance Director, Operations Manager or General Manager, you can get instant access to all the data you need. 

• Detailed reports from a venue group and individual venue level 
• Instant access to customer information such as birthdays, booking history and more using our tagging tools 
• Access all your data via our API and extract it into your own back-of-house reporting tools 
• Cloud-based for instant access from any device and location – whether that's in the office or while travelling between sites