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Governance, Risk and Compliance

Having worked with the Health, Support and Care industry since 2006, we understand the specific challenges care providers face.

Our Care Management Systems are designed with first-hand care industry expertise to help you get the most out of the care software.

We continue to work with you during the important implementation phase and provide ongoing support so you can enjoy the benefits for your organisation, giving you the freedom to focus on what is important; delivering better quality care.

Our Team - Access Health, Support and Care Accreditation and Certifications

Mark Johnson

Head of Governance, Risk and Compliance

Mark joined Access in 2019 as part of an acquisition from the Social Care sector. He has more than 20 years’ experience of working in high tech organisations, the majority of which has been spent working with and understanding the Compliance and Conformance needs of both Local Government Authority and Health Authority organisations. 

A seasoned Quality and Compliance professional, Mark has a wide and diverse skill set, and he leads our team of Clinical Safety & Safeguarding, Quality and Risk experts to ensure that we continue operate in a compliant and conforming manner. 

Mark has chosen to work with Access as he strongly identifies with our vision of enabling better care journeys and outcomes for patients through improving technologies. 

Key expertise includes: 

  • A proven leader at a Senior level 
  • A certified GDPR Practitioner and Privacy Professional CIPP 
  • Qualified Medical Device and Safety background 
  • Experienced +20 years in ISO standards management (inc. Quality/InfoSec/Continuity) 

Julie Tyas

Social Care Safety Officer

A registered Social Worker of over 23 years, who embarked on an exciting journey into the world of IT software some 7 or so years ago. With a background in social work and a commitment to leveraging technology for positive change, Julie is here to bridge the gap between social work values and practice and cutting-edge software solutions.  

Julie is dedicated to supporting the design and implementation of quality innovative software solutions that empower social care professionals, agencies, and organizations to deliver more efficient and compassionate services.

Immersed in the full Product and Engineering process, Julie supports our software solutions to be developed and implemented with full compliance to all necessary practice and legislative requirements whilst managing and mitigating risks to citizens that may arise from the solutions.  

Key expertise includes: 

  • Commitment to ensure the wellbeing of people, families and communities is central to software development 
  • Social work knowledge and experience  
  • Creating and maintaining safety cases  
  • Providing practice safety assessment to live issues raised by customers 

Thomas Richards

Clinical Safety Officer

Thomas is a Clinical Safety Officer at The Access Group with a strong foundation in healthcare as a qualified pharmacist. He also gained technical acumen in hands-on product roles that have nurtured a holistic view of the healthcare software landscape.

Combining both these skillsets he is able to bridge the gap between patient care, technology, and product development. His mission is to drive excellence in clinical safety within healthcare software, making a positive impact on patient lives.

Key experiences include:

  • Clinical safety management.
  • Pharmaceutical knowledge and insights.
  • Collaborative approach to align software development with clinical best practices.
  • A track record of successful regulatory compliance.
  • A passion for innovation and improving patient care.

Victoria Mudd

Clinical Director

As a Clinical Director with 40 years of experience in the healthcare industry, Victoria is passionate about improving patient care and outcomes. Victoria’s expertise lies in developing and implementing clinical systems, ensuring policies, and procedures align with best practices and Clinical Safety regulatory requirements.

Victoria has a proven track record of leading cross-functional teams and collaborating with stakeholders to achieve organisational goals.
Victoria’s clinical background includes working as a registered nurse in various settings, including acute care, long-term care, and community health. This diverse experience has given her a comprehensive understanding of the healthcare industry, from bedside care to healthcare administration.
Key expertise includes:
  • Commitment to ensuring healthcare systems are safe to use across healthcare settings
  • Collaboration across Product and Engineering and Sales to ensure systems are developed and sold and are fit for purpose
  • Diverse Healthcare experience
  • Provide help and guidance to support teams to ensure live issues are assessed and resolved safely

Lucie Widdowson

Governance and Compliance Manager

Lucie joined Access in 2021 from an acquisition in the Telecare market. Lucie is a Governance and Compliance professional, committed to making a meaningful impact within the Health Support and Care industry. Lucie specialises in developing and maintaining robust Management Systems for quality, business continuity, environment, service Management and NHS and Care industry specific governance frameworks (NHS DSPT and TSA QSF). These systems are tailored to the unique challenges of the Health, Support and Care sector.
Lucie has a strong track record of fostering cross-functional collaboration with engineering, support and facilities teams, whilst managing relationships with regulatory bodies to ensure compliance while enhancing the quality of care.  
Key expertise include: 
  • Expert in navigating the intricate web of UK healthcare regulations, including DSPT, QSF compliance, GDPR, and ISO standards. 
  • Leading implementation of robust business continuity, environmental, service and quality management systems  
  • Successfully led organisations through rigorous audits, resulting in outstanding compliance ratings 
  • Ensured adherence to stringent quality standards, contributing decrease in incidents and enhanced patient well-being.
  • Lucie is a Lead Auditor and Lead Implementor and is a Chartered Quality Professional (MCQI). 

Juggy Shergill

Business Continuity Manager

Juggy joined access as a Business Continuity Manager. Juggy combines a skillset covering multiple professional domains and several sectors. From IT Service Management, Business Analysis, Program / Project Management to Information Security.

Juggy’s role is to provide guidance and support in relation to business continuity within Health, Support and Care. In addition, Juggy is progressing the governance of Business Continuity Management across the business.

Key expertise includes:

  • Information Security Auditing: Lead management system audits to ensure compliance with international standards across multiple sectors and organisations.
  • Project Management: Successfully led agile delivery and troubleshooting of complex programs, achieving multiple awards and accolades.
  • Process Improvement: Proven track record of conducting gap analysis, audits, and implementing effective solutions to enhance operational processes.
  • Technical Proficiency: ITIL Expert, PRINCE2 Practitioner, and ISO 27001 Lead Implementer/Auditor with comprehensive knowledge of IT service management and management systems.

Gurjit More

Compliance Document Manager

As a Compliance Document Manager in the Health, Support and Care division (HSC), Gurjit aims to be a champion for best practices, advocating for the rights and interests of vulnerable individuals while supporting organisational excellence. She believes that effective compliance document management in HSC goes beyond regulatory compliance; it is about nurturing a culture of continuous improvement and promoting mature and accountable processes.

Following on from studying Social Care at the University of Derby, Gurjit has worked closely with multidisciplinary teams to develop and implement robust document management techniques that prioritise the rights and welfare of service users.

Key Expertise includes:

  • Proficient in interpreting and implementing regulatory requirements specific to the social care sector
  • Ensuring organisational adherence to relevant legislation and standards.
  • Is skilled in developing and implementing systems to streamline processes, enhance transparency, and facilitate efficient retrieval of critical information during audits and inspections.
  • Gurjit is a qualified Internal auditor, with particular experience in information security and privacy information management systems and is an IOSH Health and Safety professional.

Andrew Robinson

Audit and Risk Manager

Joining Access as an Audit & Risk Manager, Andrew brings extensive experience in governance, audit coordination, and risk management. 
Andrew's role is central to enhancing our risk management practices, ensuring compliance with key industry standards, and leading internal audits to reinforce our commitment to operational integrity. With a focus on continuous improvement and strong stakeholder engagement, Andrew is dedicated to supporting Access in maintaining robust and compliant processes across all operations.
Key Expertise Includes:
  • Leading and managing comprehensive internal audit operations, ensuring alignment with industry standards and best practices.
  • Developing and implementing effective risk management strategies, fostering a proactive risk culture within the organization.
  • Building and maintaining strong relationships with external certification bodies to ensure ongoing compliance with ISO standards such as ISO 9001, ISO 27001, and others.
  • Driving governance initiatives that promote continuous improvement and operational excellence across the organisation.

Software for every part of care management

Made to save you time, reduce costs and mitigate errors, as well as give carers, clients, and management real-time access to the information they need.

Our Access Care Suite brings together our full range of care products and delivers them through Access Workspace for Care.

See Our Solutions