Onboarded x Chandler Macleod: Delivering a great candidate experience and fast onboarding
Chandler MacLeod worked with Onboarded to transform their onboarding process, delivering a great candidate and client experience and a fast, efficient onboarding time, with saw the average time to onboard drop to less than 24 hours.
Challenge
- Help Chandler Macleod deliver great candidate and consultant experiences while ensuring fast, efficient onboarding at scale
Approach
- Work with the onboarded team to design streamlined onboarding processes
- Ongoing support and service integrating Onboarded with their CRM system to deliver transformative results
Results
- 24hrs average onboarding time
- 4.7/5 average candidate feedback
- 70% of candidates onboarded on mobile deices
A true partner
Onboarded partnership delivers for RGF and Chandler Macleod RGF Staffing Asia Pacific, Japan and Europe (APEJ) is one of the world’s largest HR service providers, home to an ecosystem of trusted brands encompassing different needs, ambitions and aspirations. It is the parent company of global recruitment brand and household name Chandler Macleod.
Change and Improvement Lead at RGF Staffing APEJ, Lauren Sinn and her team are tasked with sourcing solutions that support and further accelerate growth across the group’s brands.
Lauren regularly engages with vendors to understand the latest technologies and solutions available on the market. She then acts as a bridge between internal brand stakeholders and external solutions.
We work closely with the brands; they’ll come to us with an emerging challenge or a predicted change in the market, and we’ll discuss potential solutions. With Chandler Macleod being such a large recruiter, the 24hrs 300+ 4.7/5 70% average onboarding turnaround staff using Onboarded average candidate feedback rating of candidates onboarded on their mobile opportunities and challenges can be quite diverse across our Australia network.
When it came to the implementation, Lauren says Onboarded acted as a true partner. She highlights that the scale of Chandler Macleod recruitment means that their needs can be quite diverse and complex. And Onboarded has stepped up to the challenge.
Onboarded has been brilliant, absolutely brilliant. The willingness to solve problems and the high level of service from Raj and his team is great. They are always there to support us and have never left us in the dark. There will always be hurdles in an implementation of this size, and Onboarded has worked with us to quickly solve anything that has come up.
Fast and efficient onboarding at scale
Lauren says Onboarded has helped Chandler Macleod deliver a great candidate and consultant experience while ensuring fast, efficient onboarding. With Onboarded, candidates can complete their onboarding anytime, anywhere.
The actual time to onboard for the candidate is very fast. We’re not seeing candidates take more than a day to complete their onboarding. And we’re seeing an average candidate rating of 4.7, so that’s been really positive, too.
In addition, the visibility Onboarded offers supports the experience for consultants and candidates alike.
With Onboarded, our consultants can see how far a candidate has progressed in their onboarding, and it’s straightforward to know what action is needed and when. It sounds simple, but the colour coding enables us to see at a glance where everyone is at, and that simplicity really helps when you’re in a busy environment.
She adds that the level of service and willingness to scale with Chandler Macleod’s needs makes Onboarded a great partner.
Onboarded is happy to talk about their upcoming enhancements and how we can jump on board. They are always looking to develop and grow, and it’s comforting for us to know we are working with a partner who isn’t standing still – who wants to be at the forefront and will let us know when something new is coming. That’s been a real positive for us.
The ongoing support and service from Onboarded has been a particular stand out for Lauren.
I cannot stress enough how strong the service from Onboarded is. They are incredibly passionate about what they do and serving their customers; it comes through in every interaction. Onboarded is a great vendor to work with. They make my job a lot easier. And it’s always great when you get to build those supportive partnerships.
Chandler Macleod has experienced numerous advantages since using Onboarded
hrs
Average onboarding turnaround
+
Staff using Onboarded
.7/5
Average candidate feedback rating
%
Of candidates onboarded on their mobile
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