Mosaic Professional Services

Streamline software solutions with training for optimal efficiency.

Implementing new software is not always as seamless as you want it to be. Resistance to change and the workforce skills gap makes it harder to integrate new digital technologies into your day-to-day working life.

Empower your team with training, full health checks, and bespoke consultancy to make sure your local configuration is well maintained and documented, legislation is followed, and specific support to meet your local authority’s needs are met, to leave your team with the confidence, competence, and skills to make the decisions needed for your local community.

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Meet the team

From implementation and onboarding, as well as ongoing support, we provide various services to help your local authority get the best out of Mosaic. Here our team of Consultants use their skills and expertise to combine flexibility with structure, providing support and guidance catered to your local authority’s aims, objectives, and priorities.

Whether you have been a customer with us for a while, or you are about to start your Mosaic journey with us, our team has a wealth of knowledge and experience to support your local authority throughout your digital journey.

Knowing and understanding both the changing needs and demands of local authorities, at The Access Group, we want to reassure all of our customers that our professional services provide support regardless of the stage of their journey to help both now and in the future to enable more strategic planning.

Nikki Redmond

Joining as a Consultant at The Access Group in 2017, Nikki has extensive experience in various analyst roles, bringing together social care practice and case management recording across all areas of children’s social care.

Being first exposed to Access Mosaic when Nikki was a Children’s Lead for a Local Authority she was working for at the time, her experience allows her to offer a wealth of services including:

Facilitating workshops, offering support, and developing documentation to provide ongoing support to customers in their implementation and use of Access Mosaic across all Children’s Social Care Services and Early Help
Delivering Provision of Health Checks and bespoke consultancy across all areas of Mosaic to best support your local authority’s needs
Keeping up to date with statutory requirements, legislation changes, and best practice
The design and development of Customer-led Configuration forms and workflows

Sinead Keeney

Qualified and previously working as a social worker within multiple local authorities, Sinead has a wealth of experience across all areas of adult social care.

Sinead supported with an Access Mosaic implementation within a Local Authority she was working for at the time and as a result then joined The Access Group as a Consultant in 2017.

Here Sinead’s experience working with Local Authorities as a Social Worker as well as a Consultant she offers multiple services including:

Assisting both new and existing customers with the design and development of Customer-led Configuration forms and workflows
Facilitating workshops and developing documentation to provide ongoing support to customers in their implementation of Access Mosaic across adult social care and justice
Keeping up-to-date with statutory requirements and best practices
Offer Provision of Health Checks and bespoke consultancy across all areas of Mosaic to get the best outcomes out of the solution

Laura Marjai

Qualified as a Learning and Development Practitioner working within Local Government for many years, Laura has a wealth of knowledge and skills across all aspects of Learning and Development such as Training Needs Analysis, Face to Face Training and Workshop Development, eLearning, Video tutorials, as well as self-serve and prescribed models of training and local talent management.

This experience enables Laura to provide a wide range of support services for your local authority such as:

Designing and delivering training solutions to support the evolution of the training landscape
Facilitating workshops to support, guide, and shape your Local Training Strategy
Delivering refresher training as well as upskill training sessions to close local knowledge gaps in our solutions
Provide training, develop documentation, and deliver ongoing support to customers in their implementation of Access Mosaic to cater to all your local authority’s needs
Create and send bespoke video tutorials to enhance your self-serve model and deliver bitesize training to end users and third parties

Claire Melrose

After working in Local Government for many years in Adults and Children’s Social Care Finance, Claire has an array of experience across direct payments, financial assessments, local government appointments, creditor payments, debtor invoicing, and budget monitoring.

With years of experience in the configuration of Access Mosaic, Claire more recently has shown capabilities in delivering on Provider Portal implementation projects showing her solid digital knowledge in building and designing websites.

With this experience, examples of the support services Claire offers include:

Both Access Mosaic and Provider Portal Implementation consultancy and workshops
Delivering and offering configuration advice on Access Mosaic and Provider Portal
Corporate Finance Interface specification support and guidance

Belinda Jarvis

With many years of experience in implementing software packages, particularly financial processes, Belinda has a plethora of knowledge in financial and accounting matters in the public sector.

Starting her career in Social Care Finance processing both residential and non-residential invoices, Belinda has continued to progress throughout the field gaining knowledge in financial regulations, contract agreements between local authorities and providers, understanding of CRAG (now Care and Support Guidance), and local charging policies.

Through Belinda’s experience and knowledge, she offers multiple services specialising in Finance including:

Facilitating workshops and Provider Documentation to support research and investigations by presenting analysis and recommendations
Configuration and Implementation support of our Local Government Software including Access Mosaic, Mosaic Provider Portal, and Abacus
Support with interface specifications including financial interfaces between Access Mosaic and corporate accounting systems (both creditor and debtor)
Extended Finance Training

Claire Edwards

Claire offers many years of experience in the configuration of the Mosaic system covering both Adults and Children’s finance.

Claire previously spent 14 years working at a Local Authority, where they implemented the Mosaic solution, before moving to Access as a configuration consultant and then moving to be a full-time finance consultant. Claire’s wide-ranging experience covers the foster carer register, budget code structures, children’s payments, auto-charging, payments, and billing. More recently, Claire has been supporting our customers with the implementation of the Provider Portal.

Claire has worked with many of our customers, from their initial implementation of the solutions through to embedding new ways of working within our long-standing customers.

The services Claire provides include:

Access Mosaic and Provider Portal implementation consultancy and workshop delivery.
Configuration advice on Access Mosaic and Provider Portal.
Corporate Finance Interface specification support and guidance.

Alex MacDonald

Starting at The Access Group as a Forms Developer in 2017, after a career change from being a Police Officer, Alex retrained in Computer Science. Since working as a Forms Developer Alex is now a Consultant to support the development and improvement of Customer-led Configuration forms and workflows.

Alex has a wide range of experience to help support your local authority with its documentation processes. Some of his main services include:

Developing and maintaining Financial Assessment Forms
Offering bespoke form and workflow design and development to cater to your local authority’s needs
Supporting new customers with forms development and JavaScript that builds on the training provided

Mosaic Professional Services in Action

Derbyshire County Council has become an early adopter of our Professional Services to enhance their digital transformation journey further.

Before using solutions from our local government software ecosystem, Derbyshire County Council were using the same system in numerous ways causing major inconsistencies in their workflow. One of their main objectives was to be able to configure their software to tailor to their specific needs.

Explore how our Mosaic Professional Services have given Derbyshire County Council the knowledge and confidence to unify their teams to create and implement more processes that they haven’t been able to do before in our latest video. Discover how our training has enabled Derbyshire County Council to get the best outcomes out of Mosaic for their local community.

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Mosaic training

To get the best outcomes and reporting possible, following the implementation of Mosaic, we offer a blended digital training approach to meet the demands of your workforce.

Our training sessions enable workforces to respond to the evolution of service and ensures they leave feeling confident, competent, and ready to implement configuration and processes that improve the outcomes for the people you serve.

Here at The Access Group we understand the challenges you face, but getting the most out of our solutions should not be one of them.

This is why we have developed a suite of professional training courses, based on effective ways of working, drawn from social care teams and curated by The Access Group to help you do what you do best, care for others.

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Mosaic health checks

Following on from a customer implementation of Mosaic, from time to time a full review of the local configuration is recommended to ensure it has been well maintained, documented, and remains fit for purpose. The Mosaic configuration can be impacted by various factors such as the absence of a robust change request process, not updating workflows in line with changes in practice and/or legislation, and not taking advantage of new functionality available in newer versions of Mosaic.

Our team of consultants can offer a number of options for health check reviews of the Mosaic configuration in your organisation across Children’s, Adults, Justice, and Finance. This includes structured feedback and recommendations for improving upon configuration to better support good practice, achieve more positive outcomes for people, and meet statutory reporting requirements.

There are some key transition points where a stocktake can be useful, including implementation of group functionality, finance changes, statutory changes, and/or opportunities to rationalise the number of workflows required to support local practice.

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Mosaic bespoke consultancy

There may be occasions where a full health check is not necessary, but a customer may benefit from bespoke consultancy to support specific requirements. Consultants can offer tailored support via various means e.g. configuration, focus groups, workshops, and quality assurance reviews across the following areas:

Case Management Consultancy – This could include supporting the design/redesign of processes, the adoption of new functionality (e.g. group working), or a review of a specific area of the system (e.g. permissions).
Forms consultancy – advice and guidance, form design, and configuration.
Finance consultancy – advice and guidance, finance setup, and administration

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Impacts of Mosaic Professional Services

Mosaic Professional Services is a benefit that keeps on giving in terms of the value that you can take forward for your organisation, and ultimately the services you deliver. As a result of the training, I have a better understanding of the art of the possible and what the system can do. A couple of months after the training, there are still conversations going on in team meetings which make reference to the training.

Fil Thurlow - Service Relationship Manager, Business Systems and Intelligence Adult Social Care and Health at Derbyshire County Council

The training was delivered remotely, and that worked really well. We were able to interact and ask questions. Our knowledge was tested throughout the day. It enabled us to have a level playing field for our team. My team feel confident and competent enough that they can make some of the decisions that prior to the training they would have asked me. Everybody including myself have learnt new things. It gives you an opportunity to refresh, and I would highly recommend it.

Bridget Harmsworth - Project Manager Children's Digital & Data Service

Encouraging questions and fostering an interactive environment was a great way to ensure that everyone participated and stayed involved. It created a collaborative learning atmosphere

Kirklees Council

Helpful and very patient, friendly and communicates well making our journey through the configuration process a smooth one.

North Lanarkshire Council

Want to learn more about our Access Mosaic product and how it can help your local authority?

Access Mosaic enables social care professionals to have more time and the information they need to support adults, children and families to achieve positive outcomes.

Trusted across the UK by local authorities, it is the only online digital system providing adult and children's social care case management and finance in one platform.

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