Access Community Gateway

By using Access Community Gateway, local authorities can better manage the increasing and more complex demands of their community. By allowing individuals to self-serve lots of processes can be completed in their own time, such as both Needs and Financial Assessments. Here resources, time, and money can be saved to increase efficiency and communication between care providers, the individuals themselves, their families, and their wider care circle.

This will transform the future of social care and individuals and their loved ones will be better connected to understand more about the care options available to them. This, in turn, removes duplications of efforts as our system will automatically send requests and updates to individuals during their assessment process. This reduces the time social care workers need to spend on admin to allow more time to be spent on what’s important, delivering quality care to those who need it.

Reducing the time spent on admin for social care workers not only benefits the individuals but also the care workers themselves. Tasks and cases can be better managed so care workers don’t feel overworked, stressed, or burnout trying to constantly meet the increasing demands with limited resources and budgets. This, in turn, helps to improve staff retention, reduce risk, and ultimately improve the quality and continuity of care delivered to those who need it at a much quicker rate.

One of the biggest benefits that Access Community Gateway provides is its ability to streamline the initial assessment process at the pace the individual wants it to take place. Care workers no longer need to have the responsibility to undertake likes of the initial step in the Needs Assessment process in Adult Care, and instead can be notified of the results to know straight away which individuals are eligible.

Normally, this can be very time-consuming, which in turn can delay individuals getting the support they need when they need it. Through Access Community Gateway, however, we can prevent these delays from happening by streamlining this type of process. This can be applied to multiple Adult Care and Children's Services processes, including front-door submissions, reassessments, and reviews.

Our self-service and integration with Mosaic therefore streamlines the assessment process by displaying all the information needed in one place and provides the ability to notify both care workers and individuals with updates when needed. Access Community Gateway also allows social care submissions to be taken at the pace of the citizen or worker to avoid any mistakes being made, so individuals get the appropriate care and support they need when they need it, without local authority workers having to potentially re-key information, which is common, particularly with Financial Assessments.

At Access Community Gateway we understand how regulations and compliance can constantly change. That’s why our solution has been built to be compliant with the expected Government Care Reforms predicted to go live in October 2025.

That way not only can you assess, commission, and deliver high-quality care now but your local authority will be able to continuously do so in the future when both care needs and regulations change, without the worry that anyone is being put at risk.