Access IntelliCare: Bringing People, Processes, and Systems Together
As the NHS and the UK’s social care providers continue to deliver world-class care, new opportunities arise to streamline processes and enhance care quality through smarter systems and better coordination. However, alongside these opportunities, challenges persist.
Cuts to ICB budgets, staff shortages, and significant amounts of financial, clinical and technological waste occurs in health and social care every day due to disjointed processes, miscommunication between providers, and inefficiencies that cause disparities in treatment.
Integration is paramount to reducing this friction and improving health outcomes for all, but this cannot be achieved without a whole-system, preventative approach to care delivery and maximum collaboration at all levels.
The Impact on ICBs
High Demand
With 1.2m awaiting access to community-based NHS England mental health services and 7.6m people on the NHS waiting list, the growing and ageing population places immense pressure on health and social care services. This demand often outstrips capacity, leading to longer wait times and delays in care delivery.
Lack of Resource
Limited financial and technological resources prevent health and social care providers from adopting new innovations or maintaining current systems, slowing progress toward integration. These inefficiencies and lack of integration caused patient satisfaction rates to plummet to just 29% in 2023, the lowest level in 40 years.
Staff Shortages
Only 26% of staff state that there are enough people working within their organisation. Persistent understaffing leads to overworked health and social care professionals, burnout, and reduced quality of care, making it difficult to meet patient needs and achieve operational efficiency.
Outdated Practices
Despite advancements in technology, many ICBs continue to use outdated methods like paper-based notes; increasing the risk of data silos, service duplication, and slowing access to critical patient information. Over the last five years, admin errors have emerged as a leading cause of treatment delays, with reports indicating that more than 1 in 10 individuals (11%) have had their care or treatment affected.
Multiple Systems
Care professionals must navigate several disjointed systems to piece together a complete view of a patient's medical history, leading to delays, miscommunication, and fragmented care delivery. Over 13.5 million hours of clinical time are lost each year due to inadequate systems and poor IT infrastructure.
Bridging the Gaps
What if there was a solution to combat these issues? One that could optimise processes and workflows, improve staff and patient experiences, and reduce the long list of inefficiencies caused by fragmentation?
Introducing Access IntelliCare, our cutting-edge, AI-assisted operational improvement platform - designed to seamlessly integrate with clinical systems to ease the day-to-day challenges of health and social care. Its person-centred functionality connects processes, systems, and people to enhance visibility, reduce waste, and improve actionability across the entire continuum of care.
Co-designed with care professionals, the platform delivers measurable improvements in cost savings, efficiency, satisfaction, and patient outcomes with clear pathways to ensure a person is consistently receiving the right care, at the right time, in the right place.
Why IntelliCare?
IntelliCare’s intuitive, feature-rich interface equips care professionals with the tools to handle tasks and make preventative, data-driven decisions that support the needs of the people they care for. Unlike traditional systems that are prone to silo data and provide limited access and visibility, IntelliCare provides a comprehensive picture of care by seamlessly integrating data from systems across the acute, community, mental health, social care, GPs, education, youth services, care providers, and the VCSE (Voluntary, Community, and Social Enterprise) sectors.
This broad access and exchanging of data between health and social care providers enables multi-disciplinary teams to collaborate more effectively, reducing guesswork and delays. With clear, actionable insights, clinicians can drive smarter interventions and improve the way care is delivered across the entire ICB.
Key Features and Benefits
Integrated Record
Patient data can be accessed via a single platform across multiple clinical systems. This offers dynamic, bi-directional communication between users, enabling them to find the information they need exactly when they need it. Care professionals have the full view of patient demographics, allergies, appointments, assessments, referrals and diagnosis to allow for effective decision making and improved service coordination.
Microsoft Copilot
Lengthy care records are summarised and key notes are highlighted to provide care professionals with quick views and critical insights into a person’s health status, medical history, and future activity, enabling them to save time and identify any discrepancies in data.
Risk Stratification
With enhanced visibility, clinicians are able to easily identify patterns, facilitating early intervention and enabling them to proactively address emerging risks before the escalate. This enables resources to be allocated more effectively, high-risk patients to be prioritised, and care plans can be better personalised to meet a person’s needs.
Coordinated Care Planning
A holistic, unified view of an individual’s health and care schedule helps streamline the coordination of health and social care services and ensures that all care providers are on the same page, enhancing care continuity. The ability to suspend and recommence all services also makes care management more efficient and improves quality of care.
Real-time Alerts
Smart notifications and safeguarding SMS alerts ensure that the right people are promptly informed of any changes in a patient’s circumstances, such as suspending services after a hospital admission or arranging alternative care. IntelliCare automates this process, eliminating the need for phone calls or manual updates and swiftly notifying all relevant teams.
A Forward Step for Social Care
Digital interoperability has transformed how systems communicate, enabling seamless data exchange across platforms. While frameworks like shared care records and the NHS Spine have granted social workers access to patient data, they still lack the ability to input vital information. This forces social and community workers to rely on phone calls and in-person visits, where important details often go undocumented and compromise the accuracy and quality of care provided by clinicians.
IntelliCare changes this by integrating social care directly into the platform. Social care workers can now not only view but actively contribute to patient records, ensuring that their observations, assessments, and care updates are part of the broader care picture. This enables fragmented processes to be transformed and creates a cohesive ecosystem that empowers every member of the care team to contribute to a person’s wellbeing.
