Managed IT Services
Managed IT Support Services
Keep your business running smoothly with our reliable and secure Managed IT Support services. Focus on growth, while we take care of the tech.
With over 15 years of experience providing managed IT support, our team understands the unique needs of each business.
We help solve modern IT challenges through expert support, freeing you to focus on driving real business growth and change.
How managed IT support improves your business
The role of the IT team has changed dramatically in recent years, now the IT teams are looked at to drive real business change, with a lesser focus on the day-to-day management. This is where our expert IT helpdesk can support your business.
ITIL-aligned Service Desk
Our ITIL-aligned service desk ensures that we are delivering IT support in line with the best practices for IT service management. This means that your IT support is structured, repeatable and measurable, providing you with confidence in our ability to provide consistent, high-quality support.
- ITIL-aligned incident management, problem management and change management processes.
- Access to our self-service portal for tracking issues, opening tickets and reporting on performance.
Extended Help Desk Hours
Our full desk is available from 8am-10pm weekdays and 9am-5pm to support your business, catering for the modern professional and flexible working practices.
- Expert support outside of normal business hours, with experienced IT engineers available to respond to your support requests.
- A customer-focused service, with our friendly help desk team ensuring that your support requests are dealt with quickly and efficiently.
Flexible Support Offering
We offer flexible support options to meet the unique requirements of your business. Our support teams provide 1st, 2nd and 3rd line support, ensuring that you get the right level of support when you need it.
- A tailored support package to meet your specific business requirements.
- Scalable support that can grow and adapt as your business evolves.
Full Support for Microsoft 365 and Business Critical Applications
We provide comprehensive support for Microsoft 365 and business-critical applications. Our expert team ensures that your systems are always up-to-date, secure, and running smoothly.
- Management of all Microsoft 365 applications and services, including Exchange, SharePoint, and Teams.
- Proactive monitoring and support for your business-critical applications, with 24/7/365 availability.
Optional Levels of Dedicated Service Delivery Management
We offer dedicated service delivery management to ensure that you are getting the most from your IT support services. Our experienced service delivery managers work closely with you to understand your business and your requirements.
- A dedicated service delivery manager assigned to your business, providing a single point of contact for all IT support services.
- Regular service reviews to ensure that we are meeting your business needs and to identify opportunities for improvement.
Download our Access Managed IT Services Brochure and discover how we can help your business stay on top!
Why businesses trust our Managed IT Support Services
As businesses increasingly rely on technology, it's essential to have a reliable IT partner. Our Managed IT Support service offers a comprehensive solution to meet the needs of modern businesses. With over 15 years of experience in the industry, we've helped numerous clients across various sectors achieve their business goals through managing their day-to-day IT management.
Our expert team offers an ITIL-aligned approach ensuring businesses receive the highest standard of IT support and service delivery management. We provide flexible support options tailored to meet individual business needs, including extended help desk hours and a choice of 1st, 2nd, or 3rd line support.
We also offer full support for Microsoft 365 and other critical business applications. By partnering with us, businesses can focus on their core operations, while we take care of the IT support. Our ultimate aim is to be a trusted and reliable partner, delivering the latest technology solutions to help businesses stay ahead in the digital age.
Top benefits of our Managed IT Support
Our Managed IT Support service is designed to provide modern businesses with comprehensive technology solutions, allowing them to stay ahead of the competition. Here are the top 5 benefits our clients enjoy with our managed IT support:
1. Proactive maintenance and monitoring of critical business applications to minimise downtime and increase productivity.
Our IT specialists offer regular maintenance and monitoring to ensure that your systems are running optimally and are always available for your business needs.
2. Customised support tailored to your specific business needs, including extended help desk hours and a choice of 1st, 2nd, or 3rd line support.
With our flexible support options, you can receive the support you need when you need it, ensuring your business operations run smoothly.
3. Experienced IT support from certified experts.
Our team of certified IT professionals offers prompt and effective support, ensuring that your teams stay operational at all times.
4. Expert support from our UK-based helpdesk.
Our knowledgeable and friendly team is based in the UK and available round the clock to assist with any IT issues you may encounter.
5. Reduced IT costs and increased cost predictability.
Our managed IT support services help you reduce your IT costs and increase cost predictability by offering fixed pricing and eliminating the need for expensive in-house IT staff.
Discover the full Access Managed IT Services suite and how your business could benefit
Managing every aspect of your IT
We offer an unrivalled set of managed IT services to UK business. With the capability to manage your entire network security, or just a small part to complement your internal expertise. Check out our managed IT support and backup & disaster recovery solutions. Or perhaps you require our cloud expertise to help modernise your business through hosting services or cloud hosting? We’re huge on managed IT security solutions and our Microsoft 365 services, IT compliance and cyber security solutions achieve both the highest levels of security and productivity.
Managed IT Support
Our expert team provides tailored IT support that aligns with your business goals. We can fully manage your IT infrastructure or assist with day-to-day tasks, so you can focus on growing your business.
Virtual Desktops
Work securely from anywhere with our modern Virtual Desktop solutions. We offer application hosting and ensure your business stays protected with top-notch security protocols.
Microsoft 365
Maximise your investment in Microsoft 365 with our specialist team. We provide expert support for migration, licensing, and security to ensure your business is leveraging the full potential of this technology.
Managed IT Security
Our comprehensive security solutions cover compliance, cyber essentials, network, user, and device security. We keep you up to date with industry regulations and protect your business from cyber threats.
Cloud Hosting
Our team provides expert guidance on cloud solutions, including Public, Private, Hybrid, IaaS, and Managed IaaS. We can help you leverage the latest cloud technologies and access tools like The Access Cloud and Microsoft Azure.
Disaster Recovery
Be prepared for the unexpected with our comprehensive disaster recovery plan. We ensure minimal downtime and quick recovery of critical data and systems in the event of a disaster.
Blog Spotlight: Managed IT Services
Read our latest blogs on all things managed IT services covering key industry questions and trends.
Managed IT Services News
Choosing a Legal Cloud Managed Service Provider: Key Considerations and Best Practices
The Paperless Law Firm: A real option or a 40-year-old pipe dream?
Cloud Computing For Law Firms - A Practical Check-List
Eleven top tips for a successful law firm data migration
Making the Switch: A Comprehensive Guide to Transitioning IT Providers
Comparing cloud providers: Microsoft Azure, Google Cloud, AWS and The Access Cloud
What are the biggest challenges when changing IT providers?
Managed IT Support Services FAQs
What is Managed IT Support?
Managed IT Support is an outsourced IT service that provides proactive and reactive IT support to businesses. It involves monitoring, maintaining, and resolving IT issues to ensure optimal system performance, security, and uptime.
What types of businesses do you provide Managed IT Support for?
We provide Managed IT Support services for businesses of all sizes and across various sectors, including legal, finance, healthcare, recruitment, and more.
What is an ITIL service desk?
An ITIL service desk is a central point of contact that provides IT support services to users within an organisation. ITIL (Information Technology Infrastructure Library) is a framework that provides best practices for IT service management, and the service desk is a key component of this framework. The ITIL service desk typically functions as a single point of contact for users who need help with IT-related issues or requests. The service desk is responsible for managing incidents, service requests, and other IT-related inquiries, and works to ensure that all users receive prompt and effective support.
How does Managed IT Support differ from traditional IT support?
Traditional IT support is often reactive, meaning that IT issues are only addressed after they have occurred. Managed IT Support takes a proactive approach, by monitoring systems and networks in real-time to identify and resolve issues before they cause downtime or impact business operations.
What kind of support is included in Managed IT Support?
Our Managed IT Support services include a range of IT support options, including remote and on-site support, helpdesk services, network and server management, proactive maintenance and monitoring, cybersecurity, and more.
Is your helpdesk UK-based?
Yes, our helpdesk is UK-based and staffed by experienced IT professionals who provide prompt and effective support to our clients.
Can Managed IT Support help my business save money?
Yes, Managed IT Support can help businesses save money by preventing costly downtime, increasing productivity, and reducing the need for in-house IT staff or expensive hardware and software investments.
How do I get started with your Managed IT Support services?
To get started with our Managed IT Support services, simply contact us. We'll work with you to understand your business needs and develop a customised IT support plan to meet your unique requirements.