How LBMW improved user experiences and embraced remote working with Access Managed Services

The challenge

In order to keep moving forward, LBMW was looking at ways in which it could modernise its IT system.

Its legacy technology was very paper-heavy and largely based onpremise, and so was increasingly holding the workforce back, as a lack of digitalisation meant processes consumed too much time and human effort.

On top of all this, LBMW’s in-house IT manager stepped back into a training role, acting as the catalyst for the company to review all of its IT provision. This largely involved bringing in a new MSP, and after an evaluation process, Access Managed Services was chosen to come on board, thanks to its deep experience and expertise within the legal sector and the potential within its solutions.

The solution

Initially, Access Managed Services worked with LBMW solely for IT support but LBMW were then able to use their expertise in cloud technology for the legal sector to push ahead with their migration to the cloud.

The partnership took place amid the upheaval of the COVID-19 pandemic, which had forced LBMW employees to start working from home, something that many of them had not been able to do in the past. Initially, this meant putting in place all the technology to allow the workforce to operate remotely with ease, which we managed to accomplish within three days.

Later in 2020, the cloud migration seamlessly took place over a single weekend, with an emphasis on security for sensitive data, enabling a paper-free working environment and supporting long-term remote working. To achieve this, Access Managed Services implemented its Digital Workspace solution, through which all LBMW’s data is stored securely in the cloud, and can be securely accessed by employees on a variety of devices through multi-factor authentication.

As a result, LBMW no longer has any on-premise servers or equipment as everything is hosted in the cloud, and their workforce therefore enjoys much greater accessibility to data and applications with no compromise in security. Furthermore, they have a system within which their important third-party legal applications like BigHand, MatterSphere and DPS OneOfffice can easily be integrated.

Another key part of the migration was to implement enhanced IT support, including the provision of a support team member on-site, the introduction of a ticketing system, and eventually a full hand-over of IT support and network management to Access Managed Services.

The benefits

The partnership with Access Managed Services has helped LBMW achieve positive outcomes and enjoy benefits in a number of areas, including:

The future

Building on the success of the MSP relationship and the seamless cloud migration, LBMW and Access Managed Services are now exploring other ways they can work together.

This includes more development in how MatterSphere is integrated into the cloud environment and the introduction of a client portal and secure document exchange. Through these innovations, LBMW can drive even greater efficiencies in how their employees operate, and spread the benefits of the cloud-based Digital Workspace beyond their workforce and into how they serve their clients.