Hansells offer cost effective enhanced client service with Access Legal practice management software
Established in 1827, Hansells Solicitors and Financial Advisors has substantially grown over the decades and is now a leading name within the UK. Following a number of successful mergers, today the firm has over 115 staff and partners, all working from seven offices across Norfolk.
Hansells boasts an enviable reputation due to its ethos of continually developing and improving its services to meet the changing needs of both personal and corporate clients.
The Challenge:
Delivering a full service offering, Hansells needed a Practice Management Software solution to handle its broad range of cases, and to provide sophisticated levels of flexibility in terms of tailoring workflows to ensure staff could accommodate all client requirements.
Furthermore, Hansells required a Practice Management solution that could effectively reduce the costs of routine tasks and allow staff to continue to provide a personalised and tailored service to clients, whilst processing cases quickly and efficiently.
The Solution:
After an extensive search and follow-up meetings with several legal software providers, it became clear to Hansells that Access Legal offered the best solution for the firm’s requirements due to its ease of use and sheer scope of functionality.
Access Legal Practice Management solution was selected to provide the practice with complete flexibility and low maintenance overheads. Staff at Hansells now benefit from a fully centralised and user-friendly system, whilst the integrated practice management and accounting toolset provides senior staff with an at-a-glance view of financial data.
The Results:
Since implementation, Hansells has seen enhanced efficiencies firm-wide. With Access Legal, both fee earners and accounts staff can view and manage case details simultaneously, ensuring data is continually updated, and comprehensive, real-time overview is available upon case opening.
Furthermore, Access Legal’s CaseViewer tool has proven vital to Hansells, providing an external Costs Draftsman with access to Clinical Negligence cases within a secure environment, whilst fee earners in the Civil Litigation department have found it particularly useful to view entire case histories electronically when in court.
The sheer scalability of Access Legal means the system can effortlessly grow with Hansells as the practice continues its expansion. In the future, the firm is hoping to implement a number of additional Access Legal toolsets including SecureDocs which will take client service to the next level. The secure online document delivery and acceptance tool will enable a much quicker turnaround for client capture, ultimately resulting in speedier case progression.
“As an established practice, we continually develop our services to meet the needs of our clients and the ever-changing legal sector. Access Legal is a fantastic solution for us – its flexibility allows us to give a better, cost-effective service by enabling us to rapidly adapt to client and sector requirements.”
Karon Harrison (pictured), IT Manager at Hansells