A complete guide to choosing HR Software

Set out your HR software selection criteria and choose the best solutions for you – here are seven key considerations.

1. Features

What features are non-negotiable for you? Some options to consider are:

• Employee self-service
• Process automation
• Reporting and data analytics
• Access via mobile/personal devices
• Manager self-service
• Collaborative interfaces
• Workforce management
• Compliance

Bear in mind that this software is highly advanced - and always evolving. Many systems can offer all these features and more. To narrow it down, think through current technology shortfalls. What does your current system lack? Can you support learning, well-being, development and people strategies, or are you still relying on legacy systems that only do the basics? Can you access detailed reporting across all areas? Once you have clarity on pain points, consider how they negatively impact your business. This will help you establish your most fundamental business needs and ensure a new system can prioritise them.

2. Budget

Help your business think outside the budget, mapping out KPIs to consider when evaluating the performance of a new HR system. These might include time savings, cost savings, risk reductions and data cleansing, which help you communicate and emphasise ROI.

Don’t just consider your available budget – work to understand what it buys in the current marketplace. You may need to complete a benchmarking exercise to find out what different HR software costs are, and how your current systems compare. This will help you to explore options and enter negotiations with potential vendors from a stronger position.

3. Integrations

HR software can be a standalone product or a fully inclusive, fully integrated HCM system. Do you need your software to be comprehensive or do you have existing systems – perhaps learning management systems, databases or payroll systems – that are set up separately? Be clear and upfront with any possible vendor when discussing integrations and work to understand options and costs, as these can vary greatly.

In the long term, opting for one single system can help your business scale up, avoiding common pitfalls that stem from human error such as data duplication, security breaches and inaccurate recordkeeping. HR departments are undergoing digital transformations and managing new ways of working, entering a new tech-driven world where full oversight of systems and processes is non-negotiable. According to a McKinsey study, 85% of companies picked up the pace of digitisation during the pandemic, in part to help shift skills and improve workforce strategy and planning. System integration to provide clarity and oversight is essential to the success of HR technology transformation.

4. Scalability

Businesses change, grow and evolve so scalability is an essential consideration for any HR software you onboard. The good news is that scalability is more easily addressed in the era of the cloud, which removes many of the worries around storage limitations and maximum user numbers. Cloud HR systems are subscription based, so you pay for what you use. This allows for simple scalability of features and functionality, giving you the ability to add more users, new features and additional modules.

5. Customer service

The cloud makes life for HR professionals much easier, but it often calls for closer collaboration with your software providers and building that relationship will be key with any subscription. During initial conversations, assess the quality of the service you receive and think about whether you would be happy to work with these teams long-term. Find out exactly what software support is available and what’s generally included in a service level agreement, ensuring you can access the customer care you need when setting up and using a new system.

6. Business buy-in

Before any meaningful progress can be made, you will need the buy-in of your business. With the backing of stakeholders, colleagues, finance departments and management, your search for new software becomes much more streamlined. According to the PwC HR Tech Survey, it’s important to start with a proof of concept and to track and measure results to help make the case for further investment.

Find out how to build a business case for a new HR system.

7. The full benefits of the cloud

Are you seeing the full benefits of the cloud yet? The 2022 PwC HR Tech Survey highlights the value of moving over to the cloud – survey respondents overwhelmingly reported that moving core HR applications met or exceeded their expectations. Benefits for them included more employee use, greater HR control, improved data security and better user experience.

However, PwC cited cloud transformation as the third biggest human capital challenge and HR leaders reported missed opportunities to drive tech adoption. Advanced HR software can support apps, self-service tools, simple scalability and more through the cloud. Integrating these features enables you to save time, and to measure the benefits as well. Consider the cloud’s full power when making software selections.

Make sure your team members are on the same page. Go through the process as a team, ensuring all needs are met and there won’t be any last-minute objections. HR software is a major investment and needs to work for everyone.

Get your biggest challenges out in the open. These are some questions you can ask to help pinpoint them:

1. What do you think would make employees’ lives easier? And do your employees agree? Speaking to people impacted by HR management and software is very useful when defining needs
2. Which processes are the most time-consuming and could this be solved with the right software?
3. Do you need to integrate new systems with existing ones? How would this work in practice?
4. Are there gaps in the resourcing needed to support future strategies? For example, are your people strategies underpinned by appropriate learning and engagement tools? Apply this methodology to all parts of your HR strategy to identify the gaps
5. Are there any regulatory considerations you need to bear in mind when choosing HR platforms?
6. Where could you achieve a better return on investment (ROI) and how can your software support that?

Once you know your pain points, you have the perfect conversation starters for a potential software provider. Ask them how their software can solve your biggest challenges – the answers will tell you straight away whether this could be a good solution.

Identify key business needs first. Don’t get distracted by exciting new features. Start with a business needs analysis. Knowing your pain points helps – it can be easier to come at the process with a clear understanding of what you need to solve. Loop in stakeholders, consider key requirements and make sure your needs ladder up to core company-wide objectives so you can build your business case.

Understand the market. What providers are out there? What exactly does it do? How would it help you reach your goals? What does it cost? And more importantly, what tangible and intangible savings could it help you to make? Log information clearly and concisely to look back on when you need it so that over time, you develop a clear understanding of the HR software market.

Book in software demonstrations. Take full advantage of free software demonstrations and road tests, which are your chance to experience systems first-hand. They’re also an opportunity to meet and interact with customer service teams, giving you a glimpse into what a future vendor partnership might look like. Also, be sure to ask potential providers about the implementation process before you make your decision.