Success story: Samuel Estates
After deciding the HR team were spending too much time on absence management, Samuel Estates decided Access TeamSeer was the solution to streamline the process.
Business size
<1,000 employees
Industry
Construction and real estate
Products
Access TeamSeer
Background
Samuel Estates is an independent estate agency which was established in 2004. Since then, the company has grown steadily both organically and by the acquisition of other independent estate agencies.
With three offices operating in London and Surrey, the team of 20 employees work to provide their buyer, seller, tenant and landlord clients with the best service and highest security standards.
Samuel Estates is fully licensed and regulated on both their lettings and sales services. They are regulated members of both the ARLA (Association of Residential Lettings Agents) and the NAEA (The National Association of Estate Agents).
What were the challenges?
For a long time, the organisation faced an absence management and holiday planning process that was very admin-heavy.
Nicholas Samuel, Founder and Managing Director of Samuel Estates, had to collect the absence requests and update a spreadsheet on a weekly basis.
“The main challenge for us in terms of absence management and holiday planning was that our system was paper based. The process was time-consuming and employees could not have real time access to data. It was hard to know who was in, and who was off," says Nicholas.
We chose Access TeamSeer because it was cost-effective and allowed the system to grow with the business. It was also very important for us to have a user-friendly and solid system that we would be confident with. I wanted to ensure that all of the business would use it and that adoption was going to be fast.
The results
Access TeamSeer helped Samuel Estates to:
- Reduce paper forms and admin;
- Gain staff visibility;
- Improve resource planning;
- Prevent absence clashes;
- Automate holidays.
"The main benefit for us is that it allowed us to reduce the time we spent on admin, so we could really focus on our core activities and avoid any business or client disruption," explains Nicholas.
We've seen instant benefits since the implementation of Access TeamSeer. The new system sped up our processes and all employees started to get visibility across the organisation. Now, we all know who is in the office and who is not.
Every solution, in one place, for your people
The Access Group's HCM division, Access People, offer an unrivalled suite of solutions for businesses, including HR and Payroll, Absence Management, Workforce Management, Compliance, Recruitment, Talent, Learning, Employee Benefits and Engagement, Health & Safety, all of which are underpinned by the powerful Access Workspace platform.
The Access Group is one of the leading providers of business management software to small and mid-sized organisations in the UK, Ireland, and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.