Success story: Pepper Money

Pepper Money is a mortgage lender that champions people with a story to tell, redefining lending norms, and looking for a reason to offer help rather than refuse it.

They are part of the global Pepper Group, which operates various businesses in Europe, Asia and the Pacific regions.

Pepper Money has over 1,000 employees worldwide.

Following the acquisition of Optimum Credit, the team at Pepper Money wanted to expand their system capabilities and adopt a single Learning Management System (LMS) for both companies that promoted a continuous learning culture.

They were looking to move their appraisals onto a centrally managed platform whilst ensuring that learning plays an important part for every staff member to manage the direction of their career journey.

They also wanted a solution that would empower the learning team to assign content to specific individuals or groups to support the company’s certification responsibilities.

Pepper Money was looking to implement a Learning Management System which delivered:

• Compliance,

• Cyber awareness,

• Workplace skills,

• Leadership training,

• Performance and event management,

• Promote team spirit and increase employee engagement,

• A way to plan, build and maintain their responsibilities map.

Pepper Money also wanted to move quickly with a solution that could be implemented in a short time period and rolled out to their end users.

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By using Access People’s Learning Management System, learners were able to see at-a-glance what courses they needed to complete, due dates and current progress - all in a branded, secure platform.

Pepper Money was able to support their Senior Managers’ Regime and Certification responsibilities through built-in features showing progress for their teams and administrators in an easy-to-use dashboard.

Following the acquisition of Optimum Credit, Pepper Money have also been able to integrate all employee records onto Access People’s eLearning software.

“We’ve gotten great feedback from the wider business in comparison to their processes before,” says Matt Jones, Head of Talent at Pepper Money.

The team continues to deliver compliance and regulatory learning, cyber awareness, policies and product training via the platform but they now also use it as a talent portal, giving staff access to resources that support them to steer their own learning and development. More recently, the team have been maximising their investment by completing all 1-2-1 and appraisals on the system.

“We now use the platform as a talent portal to support our staff and empower them to take ownership of their own learning and development,” continues Matt.

Use of Access People’s Learning Management System has now become common-place at Pepper Money, using Access People’s learning content modules including: Compliance, Mortgage & Home Finance, Cyber Awareness and soft skills modules. This content is then supplemented with hosted Ted Talks.

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The Access Group's HCM division, Access People, offer an unrivalled suite of solutions for businesses, including HR and Payroll, Absence Management, Workforce Management, Compliance, Recruitment, Talent, Learning, Employee Benefits and Engagement, Health & Safety, all of which are underpinned by the powerful Access Workspace platform. 

The Access Group is one of the leading providers of business management software to small and mid-sized organisations in the UK, Ireland, and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.