Success story: Hymans Robertson
In 2014, Hymans Robertson adopted new software solutions. However, over the following decade, as the company grew and expanded globally, these solutions became obsolete. Consequently, the HR team pursued modern, flexible, and scalable solutions to accommodate the ongoing business expansion, selecting Access as the vendor of choice.
Business size
1,000-2,500 employees
Industry
Financial services
Hymans Robertson puts client partnerships at the heart of everything they do; something Access has in common, and which drew them to us as a software solutions provider. In the video below, Ross Smith talks to us about why Hymans Robertson chose Access, and their implementation of PeopleXD, HR, Payroll, Talent Management, Access Learning SMCR tool, CII Learning Content and EarlyPay, all within our unified Workspace platform. Hymans Robertson has also invested in our premier customer success plan.
Ross Smith is Hymans Robertson’s Recruitment, Reward, HR Technology & Analytics Lead.
Background
Hymans Robertson works alongside employers, trustees, and financial services institutions, to offer independent pensions, investments, and benefits and risk consulting services, as well as data and technology solutions.
It takes a friendly, straightforward, and partnering approach, investing in its people, its technology, and in building long-term, trusted relationships.
In the last 10 years, Hymans Robertson has more than tripled in size, from 400 to 1400 employees, and has expanded internationally into Canada and the USA.
Why Hymans Robertson chose to work with Access
“It was a combination of 2 things,” Ross told us. “The software itself, and the people we met. We went through a thorough selection process and met with a lot of different providers. The software you provide is very comprehensive, but we also enjoyed working with you guys. The sales process can often be quite difficult and hard going. There’s lots of different elements to it. But anytime I spoke to anybody from Access, I felt as though you were a company we could work with, in partnership, and that’s important.”
Hymans Robertson and Access working in partnership
Ross Smith, Hymans Robertson’s Recruitment, Reward, HR Technology & Analytics Lead shares his experiences with Access technology and how our solutions have benefited them.
Your challenge, our solution
In 2014, Hymans Robertson implemented a number of new software solutions. But in the subsequent 10 years, having tripled in size and expanded internationally, these solutions were no longer fit for purpose.
“We had a couple of problems with our previous provider,” Ross explains. “The speed of the system was an issue and we had problems with the support we got. We were looking for a provider who could help us a bit more and to have a more stable platform. We tended to have a lot of different solutions that didn’t all necessarily talk to each other, so we were looking for a solution that could help us to integrate our systems.”
As well as this, self-serve functionality wasn’t available for colleagues in Canada and the USA. So, let’s take a detailed look at the solution we implemented:
- Scalable HR with PeopleXD
Access PeopleXD is a mobile-first, end-to-end HR solution designed to help you transform your people strategy, and to scale with your growing business. It provides a unified suite of Payroll, People Management, Workforce Management, Talent Management, Digital Learning, Recruitment, and Analytics software, all accessible on the Workspace platform.
Hymans Robertson’s challenge was to find an HR solution that could cater to its exponential growth and its international expansion. PeopleXD delivered this solution as well as host of other benefits, including:
- Payroll
Access Payroll is designed for the changing requirements of a growing business. You can build the solution you need now, and scale as required in future.
“One of our most significant outcomes so far has been running our annual salary review through the system for the first time. We weren’t sure how it was going to pan-out, but we got all 1400 submissions in by the deadline. It worked!” Ross says.
- EarlyPay
Hymans Robertson also chose to add EarlyPay as an offering for its people. EarlyPay is our on-demand app which gives employees instant access to pay they’ve already earned. Our latest survey tells us companies who use EarlyPay have seen an 80% increase in loyalty, and that 93% of people who’ve used on-demand pay say it’s helped them through the cost-of-living crisis.
- Talent Management
“Another of our most significant outcomes has been launching an appraisal cycle through the talent module,” Ross told us. “And again, it’s been received positively.”
Our suite of talent management tools supports recruitment, development, upskilling and retention strategies. They can be tailored to organisations of all sizes and complexities, with that all-important factor for Hymans Robertson; the scalability to support growth.
Financial sector compliance with Access digital learning
Learning management software is essential for organisations that want to deliver effective online training while maintaining compliance. As a financial services organisation, the way Hymans Robertson delivers, tracks, and reports on regulatory training, is a crucial part of its day-to-day business.
Selecting the right learning platform is essential. Hymans Robertson has implemented our market-leading LMS, choosing our Access Learning + platform to unlock our sector-specific Senior Managers Certification Regime (SMCR) mapping tool.
And with Personalised Learning, Hymans Robertson has access to bespoke learning pathways, including content provided and regulated by the Chartered Insurance Institute, with our extensive collection of eLearning courses.
Our premier customer success plan
Businesses have different wants and needs when it comes to a support plan, so Access offers 3 different options to cater to your preferences. Our essential plan is designed for those who mainly want to self-guide, but also want online technical support. Our standard plan offers phone and live chat options, as well as periodic check-ins. And the premier plan Hymans Robertson chose helps you to maximise the return on your investment with a designated Customer Success Manager who aligns with you on your business goals, plus access to a designated Lead Technical Support Engineer.
Our partnership so far
Ross told us the key factors in play when choosing to work with Access were the software itself, but also the partnership. We’ve explored some of the significant outcomes from the systems solution we implemented together but have we delivered on his expectations from our partnership?
We had a good experience with the project team which is important. There are always niggles in any project, but the support was really effective. And now we’ve got our dedicated Success Manager and our Account Manager, and every interaction is positive. They’ve always been prompt in coming back to us with solutions. I’m impressed by the whole Access Group in terms of the support you’ve given us. So far, so good!
What’s next for Hymans Robertson and Access?
Ross and his Account Manager are currently discussing some exciting new plans for the next 12 months.
The organisation has an ATS in place, but Ross is looking at how our integrated HR recruitment software would deliver streamlined processes, and assist Hymans Robertson in attracting and retaining the best talent.
He’s also exploring an upgrade from their existing employee benefits offering with our benefits and rewards software, to help drive employee engagement, support recognition, and boost satisfaction. And all available in our on-the-go app.
“We’ve already seen the benefits of one integrated solution. We just need to work through how we pull that all together, and what timescales we might work to,” he says.
And finally, is there anything about implementing this solution with Access that you’d do differently, with hindsight?
“That’s a difficult question,” says Ross. “We got the outcome we wanted. We got a successful system launched. Everything’s gone to plan. We hit the timelines we expected to hit. And we came in on budget. So, I don’t think we’d do anything differently, other than to have gotten it signed off sooner!”
Every solution, in one place, for your people
The Access Group's HCM division, Access People, offer an unrivalled suite of solutions for businesses, including HR and Payroll, Absence Management, Workforce Management, Compliance, Recruitment, Talent, Learning, Employee Benefits and Engagement, Health & Safety, all of which are underpinned by the powerful Access Workspace platform.
The Access Group is one of the leading providers of business management software to small and mid-sized organisations in the UK, Ireland, and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.