Success story: Dublin Port

Celine and her team process payroll for over 500 personnel, including 155 permanent employees and 378 pensioners. These employees depend on accurate and timely payments, which is why the port needed a reliable tech provider to automate their payroll processes.

• Large and diverse workforce:

Dublin Port's workforce includes permanent employees, each with different payroll requirements. Access's flexible solutions helped streamline payroll processing for this diverse group and has been working with the Port for a considerable period.

• High volume of transactions:

With a constant flow of shipping traffic, Dublin Port faces a high volume of payroll transactions. Access's scalable systems efficiently handled the workload, ensuring accurate and timely payments.

• Regulatory compliance:

The Port must adhere to strict labour and tax regulations. Access's solutions provided the necessary tools and compliance features to meet these requirements.

By partnering with Access, Dublin Port has been able to:

• Improve payroll accuracy and efficiency:

Access's automated systems have reduced errors and streamlined the payroll process, saving time and resources.

• Ensure timely payments:

Employees can rely on receiving their pay on time, which is essential for maintaining a positive work environment.

• Enhance compliance:

Access's solutions help Dublin Port stay compliant with labour and tax regulations, mitigating risks and avoiding penalties.

• Gain valuable insights:

Access's reporting and analytics tools provide Dublin Port with valuable insights into payroll data, enabling better decision-making and resource allocation.

Dublin Port has been a long-standing user of PeopleXD, which was acquired by Access (when called CoreHR). When Celine joined the team, she was new to the technology. However, over time, she and the HR department collaborated with Access to enhance PeopleXD's capabilities to meet the port's specific needs. This included processing tasks like weekly and monthly payroll, generating absence reports, and analysing annual leave usage.

Addressing – and foreseeing - absenteeism challenges

“One of the key challenges Dublin Port faced was analysing absenteeism trends. With the consultants in PeopleXD we are working towards establishing the necessary tools to track and analyse this data accurately. The insightful reports and easy-to-interpret data enabled the port to make informed decisions and address absenteeism issues effectively.”

Streamlining HR Processes with PeopleXD

“Prior to implementing PeopleXD, Dublin Port relied heavily on manual processes, such as Excel spreadsheets and emails for tasks like scheduling probation reviews and updating managers on annual leave balances” Celine commented.

"We found that by leaning on PeopleXD's automation capabilities, the Port will be able to significantly reduce manual workload and optimise HR operations."

Building a Strong Partnership with Access

"Our relationship with Access has been instrumental to our success. The support we've received from our Customer Success Manager has been exceptional. We've built a strong partnership based on trust, collaboration, and mutual respect. Our CSM has been instrumental in helping us achieve our goals, both in terms of day-to-day operations and long-term strategic planning. This is hugely reassuring.”

A collaborative approach to problem-solving

"Our regular communication and collaboration have been key to overcoming challenges and planning for the future. We appreciate our CSM's thoughtful approach and their willingness to consider our suggestions. This open and collaborative approach has encouraged a healthy and productive relationship."

Leveraging PeopleXD to drive innovation

"Together with Access, we've been able to innovate and optimise our HR processes” Celine observed. “We're using the Access portal more effectively than ever before, integrating our payroll, workforce management, and people management requirements. Access has been instrumental in helping us shape our processes, such as implementing automated policies for probationary and fixed-term contract sick pay. Additionally, the mobile app for our workers to register their working hours will further streamline operations and drive errors down, all of which is a work in progress."

Harnessing the power of insight reports

"One of my favourite features of PeopleXD is the insightful reports” Celine commented. “The reports generated from PeopleXD from Access provides us with real-time information, enabling the understanding of trends, effective data analysis and the anticipation of challenges."

"In our day-to-day work, this is absolutely crucial for managing our workforce effectively and ensuring that we have the right people in place. The dashboards offer a clear and concise overview of our workforce data, that will allow us to make informed strategic and daily decisions."

Empowering managers with data-driven conclusions

"The data-driven insights provided by PeopleXD empower individual managers to make informed decisions about their teams. We can track performance, absence, availability, and other key metrics, providing a clear and objective view of each employee's performance. This helps us identify patterns, address issues proactively, and support our employees in achieving their goals."

Proactive shift allocation and absenteeism management

"The Port cannot afford disruptions due to unexpected absences. To ensure operational continuity, we use PeopleXD to proactively manage shift allocations and identify absenteeism patterns” Celine mentioned. “By working towards analysing detailed shift patterns and identifying trends, we could then anticipate potential staffing shortages and allocate resources accordingly."

Enhancing HR operations with PeopleXD

"While payroll has always been a top priority, I'm excited about the potential of PeopleXD and its various modules to contribute to Dublin Port's growth. The possibilities are endless, from training and recruiting to advanced reporting and analytics. PeopleXD is empowering us to transform our HR operations and create a more dynamic and efficient workplace."

"I would recommend Access due to the strong relationships we've built with our CSM and the genuine care demonstrated by them," Celine relayed. "The technology has been invaluable in our day-to-day operations, and we know our Customer Success Manager is committed to our success. Ultimately, our partnership has thrived because of our partnership and our shared goals."

"We recently renewed our partnership with Access, and we're excited about the future. We look forward to strengthening our relationships with the wider Access team and exploring new technologies that can further enhance our operations.

"The future is bright at Dublin Port, thanks to our partnership with Access." Celine concluded.

The Access Group's HCM division, Access People, offer an unrivalled suite of solutions for businesses, including HR and Payroll, Absence Management, Workforce Management, Compliance, Recruitment, Talent, Learning, Employee Benefits and Engagement, Health & Safety, all of which are underpinned by the powerful Access Workspace platform. 

The Access Group is one of the leading providers of business management software to small and mid-sized organisations in the UK, Ireland, and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.