Success story: Cineworld
Access People provided Cineworld with a fully integrated system that drove cost savings, saved senior management time and provided real-time actionable data to overcome strategic business challenges.
Business size
2,500+ employees
Industry
Hospitality and leisure
Challenge
- Reduce reliance on time-consuming, paper-based, manual processes
- Improve the accuracy of staff rostering
- Enhance reporting functionalities
Approach
- Everything under a single sign-on
- Self-service portal to help employees manage their work-life balance
Results
- Cost savings
- Real-time actionable data
- Increased data security & compliance
Background
Cineworld Group Plc is the second largest cinema group in the world with over 9,500 screens in almost 800 locations in ten countries. You don’t get 100 million customers a year coming through your doors unless outstanding customer experience is part of your DNA.
For Cineworld, innovation is key to creating that winning customer experience and staying ahead.
The entertainment industry is fast paced and diverse so building a reputation for digital firsts with customer-centric digital booking technology, as well as IMAX and 4DX cinema has helped to grow Cineworld’s business to a net worth of £1bn.
But while great movies draw people to the cinema, Cineworld’s senior management also understands that great employees keep those customers coming back.
What were the requirements?
Payroll, employee time and attendance were manual and 90% paper-based. Accurate staff rostering, which is vital to customer satisfaction, employee work-life balance and operational performance, was a mammoth task.
Staff just got on with the time-consuming manual HR processes, but the main issue was that we didn’t have a global view of where we were and we were not able to report easily and share data. We had no audit trails, no single source of the truth and no robust security.
The investigation and selection
“At the start of our journey, the main driver for engaging with HR providers was securing the payroll. But after discussions with Access People, we realised we could have a fully integrated system and go from roster to time and attendance, pay deductions, payment and beyond in one system.
Access People was the only provider we spoke to that could give us an end-to-end, secure, cloud-based HR and Payroll solution that works on any device, allowing us to transact and transform all on one platform,” says Leon Foster Hill, Senior Human Resources Business Partner at Cineworld.
Not only could Access People answer Cineworld’s everyday challenges, drive cost-savings and free up senior management time, the partnership with Access People could also help to answer strategic business challenges with real-time actionable data.
Access People’s mobile solution empowered employees to manage their working lives and make quick informed decisions.
Data security is paramount given increasing compliance and legislative requirements, and because it is hosted on the Access PeopleXD ISO 27001 certified cloud platform, future updates and onboarding of additional solutions can be done seamlessly, future proofing the investment.
The implementation
Cineworld senior management carefully planned the roll-out in partnership with the Access People project manager and expert team who immersed themselves in the world of cinema to fully understand their sector specific challenges.
The project team used every opportunity, including company events and newsletter updates, to tease what was coming.
A small number of early adopter’s across the business became cause champions for the new HR solution, but it was the intuitive nature of the Access PeopleXD platform that most helped to drive business adoption.
The impact of Access PeopleXD on the business has been immediate and transformative. Managers now have everything under a single sign-on.
The results
The impact of Access PeopleXD on the business has been immediate and transformative. Managers now have everything under one single sign-on.
The Workforce Management module caters for a diverse range of flexible shift patterns and provides a real-time view of staff on duty and the skills available within the workforce to drive performance and control costs.
Over 6,500 Cineworld employees are also making the most of the self-service portal to help manage their work-life balance. The cloud-based system handled 8,500 employee shift swaps in three months without taking up any management time.
Employees can also easily clock-in with their mobile and access their payslips, tax information, statutory deductions and allowances on any mobile device at any time of the day.
A task that took six hours to write a roster now takes less than 60 minutes. Holiday requests and shift swaps are automated, taking no management time. It’s not very often we get the chance to hand back five hours to every senior manager every week.
Cineworld has seen a wide range of benefits since using Access PeopleXD
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staff logins
An average of 2,000 employees log into Access PeopleXD every day
shift swaps
In the initial 12 weeks after launch, 8545 shift swaps were made
hours saved
Cineworld have been able to hand back 5 hours to every senior manager every week
Every solution, in one place, for your people
The Access Group's HCM division, Access People, offer an unrivalled suite of solutions for businesses, including HR and Payroll, Absence Management, Workforce Management, Compliance, Recruitment, Talent, Learning, Employee Benefits and Engagement, Health & Safety, all of which are underpinned by the powerful Access Workspace platform.
The Access Group is one of the leading providers of business management software to small and mid-sized organisations in the UK, Ireland, and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.