Hospitality training software

Hospitality training provides staff working in bars, restaurants, cafes and other hospitality businesses the knowledge and skills needed to do their job. Most venues will set out the mandatory training requirements needed for staff members to operate safely, meet legal compliance and help team members develop in their careers.      

Training within the hospitality industry is essential for ensuring customer satisfaction and staff retention. Hospitality businesses are mostly made up of customer-facing roles, and ensuring your team members have the skills to manage customer interactions, including serving and handling guest complaints, is an important part of their role. 

Hospitality training can cover a wide range of topics, such as customer service skills, hospitality management, culinary skills, restaurant operations, health and safety procedures, compliance, technology platforms, and more. Training may consist of onboarding, ongoing skills development, compliance/policy refreshers, or career progression programs and is personalised to your unique needs.  

The best hospitality training platforms offer mobile accessibility, easy LMS integration, customised branding capabilities, role-based learning pathways, micro-learning content formats, rich media like video, scheduling features, certificates of completion and strong analytics and reporting.  

Copilot Assistant is an AI-powered tool within CPL Learning Evo that provides staff with instant, reliable answers to compliance and training questions. Instead of pausing work to check manuals or interrupt managers, employees can ask Copilot and receive guidance in seconds. It is powered by CPL Learning’s accredited content and industry expertise, meaning responses are tailored to the needs of hospitality businesses. This helps reduce routine manager interruptions and ensures teams always feel supported while working in fast-paced environments.

Yes. Unlike generic AI tools, Copilot Assistant is trained on CPL Learning’s extensive library of accredited hospitality content. This means the guidance it provides is accurate, up-to-date and specific to the challenges of the sector - from licensing law and food safety to customer service best practice. By relying on trusted content created by industry experts, Copilot ensures your staff receive guidance they can act on with confidence.

CPL Learning Evo’s AI content creation tools allow you to generate brand-perfect visuals and training assets in seconds. Instead of spending hours sourcing stock images or waiting for design support, managers can create course-ready images up to 90% faster. This saves both time and costs, while ensuring that every training resource reflects your brand identity. Unlimited image creation also removes licensing restrictions, giving you complete flexibility to produce customised content that matches your operational needs.