Booking and Reservations
Guest feedback and survey system
Gather real-time feedback and insights with our bar, pub and restaurant survey software, designed for hospitality businesses.
Learn more about how your customers feel about your business and how you can improve.
Trusted by 8,000+ restaurants, bars, pubs and clubs
Gather more feedback from your customers
Don’t wait for guests to come to you, set up automated restaurant feedback form requests that encourage your guests to share their experience with you.
With customisable pub, bar ad restaurant survey questions you can gather actionable feedback and monitor real-time reporting to find out what you’re doing well and what areas need attention.
Our restaurant survey software is part of Access Collins, our hospitality booking system, helping hospitality businesses get the most out of every booking by supporting the customer journey before and after their visit.
Benefits of bar, pub and restaurant survey software for your venue
- Real-time feedback - Gather feedback from your customers in real-time with automated restaurant questionnaire request messages delivered after their visit.
- Improve customer loyalty - Help improve the guest experience by identifying and resolving issues reported by customers and make your guests feel valued by asking for their feedback.
- Attract new customers - Feed your reviews directly onto your DesignMyNight page or on your website or display on them on third-party platforms such as Google Review or TripAdvisor to help attract new customers.
- Gain visibility across your sites - Track feedback across all your sites to monitor which venues are performing best and which could use further support.
Explore our bar, pub and restaurant feedback form system
Get actionable insights from real-time feedback with our restaurant survey software
Our restaurant feedback system works well with...
Our restaurant feedback system is part of Access Collins, our hospitality booking system, helping hospitality businesses get the most out of every booking by supporting the customer journey before and after their visit.
Hospitality reservation software
Make booking a table at your venue simple for your guests and managing bookings, reservations and enquiries easy for your staff.
Ticketing software
Event ticketing software enables you to explore a new line of revenue for your venue and help generate pre-booked sales.
EPoS
Run a more profitable business, as well as provide exceptional guest experiences from one trusted source.
Guest feedback system FAQs
What is a feedback system in hospitality?
A guest feedback system enables you to gather customer feedback via either email, SMS and online or offline surveys to get real-time opinions from your guests on their experience in your venue. An automated feedback system can help gather more feedback by sending prompts to share feedback straight after a booked visit through your online booking system. The feedback gathered then helps potential new customers when they are deciding whether to visit your venue.
Why do restaurants have surveys?
Restaurant surveys are important as they help business operators learn more about what their customers want from their experience.
Offering a platform for your guests to share their feedback helps them feel more valued – helping to increase brand loyalty and encourage future visits.
Gathering survey feedback also means you can identify areas that are causing issues for customers and fix them quicker.
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