Booking and Reservations
Promote your venue to 3.9 million monthly users looking for their next restaurant visit with your new reservation partner and restaurant booking system, Access Collins.
Navigate the entire booking process, from discovery to the dining table, with our user-friendly all-in-one restaurant reservation system.
Make Access Collins your one-stop shop for your daily restaurant reservation management with everything you need to run a smooth service.
Table management
Our visual restaurant table management tool helps you manage your floor plan to maximise covers during busy shifts with an easy-to-use drag and drop table planner to help you make the most of your venue space.
Enquiry management
Streamline and simplify your guest interactions. Set up automated booking confirmations and reminders, follow-ups and pre-visit communications to help decrease no-shows and better manage guest enquiries.
Queue management
Collins LiveWait is the smart and sophisticated virtual queueing system that allows guests to add and remove themselves from a restaurant waitlist and receive a notification when a table becomes available - helping you seat guests quicker and keep customers happy.
Boost your restaurant's visibility, connect with new guests and promote events that encourage repeat visits.
Promote your restaurant
You can partner our reservation software with the powerful marketing engine that is the DesignMyNight discovery platform, helping hospitality-hungry consumers find their perfect restaurant venue.
Take restaurant bookings from Reserve with Google
Enable your guests to book a table at your restaurant directly from online Google search results to attract more diners and for a quicker and easier booking process for your guests.
Improve your restaurant marketing with our hospitality CRM
Combine our restaurant booking software with our powerful restaurant and hospitality marketing CRM, Acteol SE Loyalty Builder to deliver personalised, relevant and trackable campaigns to boost bookings and customer loyalty. Read more about integrating our hospitality CRM and booking systems
Deliver a more streamlined experience for your guests with payment options available through the booking process.
Deposits
Secure booking deposits at the time of reservation to significantly reduce no-shows and ensure a smoother dining service.
Pre orders
Enable pre-ordering at the time of booking to boost the average order value and seize pre-visit upsell opportunities, offering guests a more comprehensive dining experience.
Find out more about our specialised hospitality booking software.
Get started in just two weeks, with pricing as low as £135 per month.
From managing restaurant bookings and enquiries to utilising analytics for real-time demand analysis and predictive booking trends. Everything you need is in one place.
From afternoon teas to bottomless brunches promote your events through our booking partner website DesignMyNight, guests can book straight from your listing.
Our restaurant reservation system widget is easy to add to your website and the enquiry management software helps to streamline enquiries from multi-channels, such as Google, social, DesignMyNight and your website, all on one platform.
Expand your upsell opportunities by offering your guests the option to add a bucket of beer or a bottle of wine to the table, take pre-orders and promote special offers and menus before your guests’ visit.
Send automated table booking confirmations, reminders and take deposits to help reduce no-shows at your restaurant.
Take the stress out of planning for large bookings. Your lead booker can collect pre-orders online with a handy link, you can set numbers of the pre-orders needed in advance to validate booking and take deposits for better kitchen planning and ordering.
With our integrated event ticketing software and gift voucher software, you can create and promote your events, themed nights or gift vouchers to create an easy unique revenue opportunity to grow your restaurant business.
The Scotsman Group
"Since going live with Access Collins we’ve seen a gradual increase in our overall conversion. On our previous system, we were converting an average of 20% of enquiries, but this rose to 40% with Collins and we are now sitting at an impressive 78% conversion rate."
Brewhouse & Kitchen
"We have seen the value of Collins and continue to drive sales via the facilities it provides, including, Collins Pre Orders, Collins Pay, table planning, enquiry reminders & loads more!"
more table bookings/enquiries
from your website
increased conversion rate
from enquiries
hours saved
each year through increased efficiency
Reduce manual task loads, increase profitability and deliver an exceptional experience to your guests.
Event ticketing software enables you to explore a new line of revenue for your venue and help generate pre-booked sales.
Run a more profitable business, as well as provide exceptional guest experiences from one trusted source.
Easy-to-use online gift voucher system can help your loyal customers share your venue through purchasing gift vouchers.
Resources to help your venue attract more customers, drive more table bookings and streamline enquiry management.
Different types of booking systems and which is best for your restaurant
How to switch to a new online booking and reservation system
How to optimise your restaurant seating layout
Drive footfall and increase revenue
What is the best restaurant reservation system in the UK?
Best ways to promote immersive experience venues
How does an online restaurant booking system work?
How to manage restaurant reservations
A restaurant reservation system primarily enables customers to reserve tables through the restaurant's website. The restaurant staff can then manage bookings digitally from checking how many covers are booked for a particular day, to managing cancellations, booking reminders and confirmations.
A restaurant booking app makes bookings and table management easier to keep updated and manage than traditional paper diaries. Managers have more visibility of the number of guests expected so they can plan, order and staff effectively.
Customers benefit from a simple, easy-to-use online booking process that guarantees a table at the time and place they want.
Online restaurant reservation software may also include additional features that help restaurants manage bookings and enquiries such as automated confirmation and reminder emails and communications, queue management, table management and the authorisation of pre-payments and deposits.
Find out more about the best restaurant reservation system for you >
A restaurant reservation system’s purpose is to make it easier for hospitality venues to manage bookings. In the past, restaurants and other venues were reliant upon paper and phone calls to manage bookings.
With restaurant reservation software, they can take bookings out of hours and manage customer information a lot easier. With less phone calls to take, it also frees up time for your staff. They can use the software to easily send booking reminders, collect pre-orders and pre-payments.
The best software for restaurant bookings will be the system that best meets your restaurant’s specific needs. Are you looking for best value for money? Best functionality? The best package options?
Ultimately, what you’ll want to look for is a software provider that offers this information upfront as well as offers the core functionality that benefits restaurants, such as booking management, enquiry management, queue management and promotion benefits.
Read more about what is the best restaurant reservation system in the UK.
The cost of a restaurant reservation system will largely depend on what a venue needs - as there are different pricing structures that will suit different businesses. Some solutions offer fixed monthly fee software with different levels of functionality and others have a similar model where there may be a fee for the platform but the cost is commission-based with charges based on covers.
With fixed fee plans, providers typically offer at least two plans to choose from, with a subscription that can be paid monthly or annually. Some providers increase the price of each plan based on the number of features offered, whereas others increase the price based on the number of reservations that can be managed with the system. Some providers also charge a one-off setup fee and may offer additional online training for you and your team.
There are fixed + variable fee plans as well. With this model, you need to pay a monthly fee, plus a variable fee based on the number of covers or reservations. We recommend that restaurant operators familiarise themselves with the different pricing structures of reservation systems and align the cost with the software functionality to decide the value it will offer their business.
Read more about the cost of online reservation systems for restaurants.
Enhancing the efficiency of your table reservations is crucial for the seamless operation of your restaurant. Adopting digital restaurant booking software centralises all enquiries, streamlining the reservation process for both your staff and customers.
The advantages of digital booking software extend beyond manual booking diaries. It provides an accurate and easily accessible record of reservations, reducing errors and missing information. This results in an improved guest experience as pre-orders and dietary information can be effortlessly stored alongside the booking details.
Moreover, an online table booking and reservation system empowers you to optimise your restaurant's sales potential. It helps maximise venue space utilisation and minimises no-shows by offering pre-orders and deposit collection at the booking stage, ensuring a more efficient and profitable operation.
Industry leading restaurant software to drive efficiencies, improve profit margins and reduce administration time
Simplify the customer experience and increase speed of service with restaurant till system, kitchen display system and mobile order and pay system
Track every guest interaction to create a powerful Single Customer View with hospitality CRM
Control your procurement process with complete visibility of expenditure for maximum savings with purchase to pay software and restaurant recipe software
Make bookings, reservations and enquiries easy for your staff with restaurant booking system and restaurant table management software
Simplify and automate employee management with restaurant HR software, restaurant hiring software and hospitality LMS
Easy-to-use online gift voucher management software that allows you to make extra sales in your bar, restaurant or hotel with no set up costs
Manage your tickets and guest administration, promotions and sales of any kind of event with event ticketing software
Replace your paper processes with digital checklists and record logs
Automate workflow, reduce paperwork and make speedy fixes with property maintenance software
