Access Collins Booking System

Family-run brewery Fuller’s were looking for a booking system that would suit their range of unique and charming pubs and bars that deliver friendly service and first-class ales.

Since choosing Access Collins, Fuller’s have boosted online bookings by 42% and freed up time for the team to focus on what’s important to them – their customers.

"Working with Access has been a really positive experience for us. Through the insights provided by Acteol CRM, we see the visit data, what our customers are spending, and what products they're buying. It gives us much more insight into our customers.

We’ve grown bookings incredibly…it’s not even a percentage increase of what we were before, it’s night and day what we were able to take and process."

"Collins really allows us to view, track and also drive our conversion rates across all of our businesses, across the whole portfolio. Now we’re converting 80% plus across all of our brands, whether it be restaurant or wet led."

"The reservation numbers and resulting income speak for themselves but having a straightforward process that assists with time management is a massive help – we have so much more time back to focus on other areas of the business. The integration & support we have had from the Access Collins team has been amazing, from our initial contact through to getting an instant response and fix to a teething issue."

"Bookings have increased. It's the efficiency of getting customers booked into our pubs quicker, has increased our sales and booking rates as well."

"Since going live with Access Collins we’ve seen a gradual increase in our overall conversion. On our previous system, we were converting an average of 20% of enquiries, but this rose to 40% with Collins and we are now sitting at an impressive 78% conversion rate."

"The flexibility that Access Collins allows through its enquiry management features were key to getting buy-in internally and maximising trade."

"We have been able to maximise floor space, turning tables, and most importantly our own time; Collins is wonderfully simple to use."