PeoplePlanner FAQs

Is PeoplePlanner web-based?
Yes, PeoplePlanner is completely web-based. It doesn't require remote desktop or ‘thin client’ technology. This means you can access the system anytime, anywhere with internet access, from the office, client's home or on the move, allowing you to view and input data in real-time.

Will I have to pay for features I don’t need?
No. Access PeoplePlanner consists of a variety of  modules - you chose which ones your business needs, whether that's just rostering and finance, or including employee and applicant management, monitoring and reporting, mobile applications and more. The cost depends on your choice of features and the number of users.

How long does training take?
Training can take just 7 hours split over a number of web-based sessions or can be delivered on site over a number of days depending on the needs of your business or complexity of your services. For larger projects, we offer a full training service including both ‘train the trainer’ and end user training.

Do I have to pay for support? How quickly are support enquiries picked up?
No. We do not charge for our support service. Support is available by telephone (calls charged at your local rate), as well as by email and our website. Our customer support team are on hand to help you during UK working hours.

What makes PeoplePlanner better than all the other rostering systems out there?
With a dedicated and talented development team and regular system updates you can be sure to have the latest technology available to help you save time and money, remain CQC compliant and achieve outstanding standards across your care business. PeoplePlanner is completely scalable and will support you from start-up business to global franchise - no need to change software as you grow. Find out how Access PeoplePlanner differs from other products in the market and why over 50% of the UK's top home care agencies use it.

Where is PeoplePlanner hosted?
PeoplePlanner is hosted within our own infrastructure in the UK. We have co-located data centres, full back up and disaster recovery. We take security very seriously and are ISO 27001 accredited, as well as registered on the G-Cloud framework for SaaS providers and the IG Toolkit. 

Is my data secure?
Yes. Wherever your data is hosted we follow robust security best practices for care providers. Access to the database is password protected and connection is via a secure SSL to ensure that data is safe as it travels across the network.

What accounting software does PeoplePlanner integrate with?
PeoplePlanner clients use a wide range of accounting products, from Sage, Quickbooks and Xero to larger products such as Access Dimensions and other well known applications. Where a standard integration file is available, this is offered and it is also possible to determine new formats or bespoke integrations if required.

What invoicing and payroll exports work with PeoplePlanner?
PeoplePlanner offers a significant and growing list of export formats including SelectPay, Tempest, Sage, Tempaid, Sage Micropay, Xero, Kashflow, QuickBooks and more, as well county council defined formats including Lancashire, Liverpool and East Sussex county councils. New formats and bespoke outputs can also be defined if needed.

Does PeoplePlanner integrate with any digital care planning solutions?
Yes. PeoplePlanner has deep integration with Electronic Care Plans, our leading digital and mobilised care planning and monitoring solution; including book on/book off, alerting, activity recording, eMAR, forms, assessments, planning, workflow and reporting, the joint solution offers unparalleled management of care and avoids the issues of implementing stand alone care planning solutions with only surface or no integration.

For further questions about our care management software or to speak to one of our health and social care consultants please contact us. 

*Average of 4.8 miles were claimed per visit WITHOUT mapping, average of 2.8 miles were claimed per visit WITH mapping. Difference of £1.38 per visit in travel distance pay, based on an average of 729 visits a week that equates to £52,313 saving per year