Dundee City Council's Innovative ELMS Integration with Access Mosaic

Previously, social care workers had to phone the equipment store to inquire about equipment availability, maintenance, and other details. This process was time-consuming and often led to delays, with workers struggling to track what equipment citizens had or needed.

The lack of a centralised system also caused miscommunication and errors in managing equipment.

With the integration of ELMS and Access Mosaic, Dundee City Council has digitised its equipment management processes. The system provides a real-time overview of equipment availability, maintenance needs, and citizen-specific details.

Workers can now access up-to-date information at the click of a button, eliminating the need for multiple phone calls and reducing administrative time. The system also ensures seamless updates between Access Mosaic and ELMS, such as notifications of a citizen's passing, allowing for timely equipment collection and re-use, which has saved money.

The integration has transformed how workers manage equipment, freeing up time for maintenance and improving the overall service delivery to citizens. Staff no longer need to log into multiple systems, as all necessary information is now accessible in one place. The streamlined process also ensures timely equipment delivery, with stock levels regularly monitored to prevent delays.

The system has also improved the efficiency of administrative tasks. For example, when a new service user is added, a task is automatically sent to the finance team, making the process faster and more accurate. Dundee City Council has also been able to demonstrate this integration to other Scottish councils, promoting a wider culture of innovation.

Dundee City Council’s integration of ELMS with Access Mosaic has not only improved internal processes but also enhanced the citizen experience. The innovation has saved time, reduced costs, and made service delivery more efficient.

Mosaic software has also helped Dundee Council to understand the needs of its service users and manage them better, bringing staff a single, digital view of each case.

Dundee City Council have also been showcasing the integration of ELMS and Access Mosaic to other Scottish councils to help them better understand how this can be of benefit to their services, and to help create a wider culture of innovation within councils. The council are sharing the innovative work that Dundee City Council are doing to ensure others can save time, money and focus on the citizens and their needs and experience.

A council member explains:

“Using this integration is like online shopping. You used to go into the store or phone up to see what was available and it was time consuming, and you never knew what you were going to get, whereas now it is all online and at the click of a button you can see everything you need to.”