MLCSU - Case Study

MLCSU wanted to improve the efficiency of their service. Data processing, for the discharge of patients from hospital into care, was too slow. This impacted the patients waiting but also burdened staff. They needed a reliable solution that could automate much of the processing work, but could also simplify other administrative tasks in the care sourcing process (such as invoicing) to allow staff more time to coordinate with patients and involve them in their own care decisions. 

This is where Access Adam Care Commissioning came in. 

• 86% of providers raising their invoices within 7 days. 
• Over £1.4 million has been paid out to providers. 
• It now takes just 30 days for providers to be paid where previously it took nearly 54 days for providers in the north and 48 days in the south. 
• Now 0% of invoices are disputed whereas previously 24% of invoices in the North and 51% in south were disputed. 

I’d absolutely recommend Adam. I think it’s a really intuitive system. From our experience onboarding with Adam they can tailor the system to a variety of different clients, so if your service is slightly different to ours they can tailor the system to make it right for you.

Briony Carr, Data and Insights Manager