CQC Inspection success story - PeoplePlanner
Find out how Chaseley Trust, a nursing home specialising in care for people with complex neurological disabilities and progressive conditions used software to help them shine during inspection.
Challenge:
- To improve their compliance and boost their CQC inspection results.
- Manage their staffing levels and reduce staff shortages.
- Save money by cutting agency costs.
- Save time when it comes to administration.
Approach:
Digitise care service by implementing Access PeoplePlanner to:
- Improve scheduling and rostering.
- Managing timesheets and rotas from any device and have access to everyone’s rotas.
- Easily and quickly reconcile their planned and actual visits.
- Client and funder management to aid regulatory compliance.
- Employee management including training, availability and pay rates.
Results:
- Five greens on CQC inspection after implementing PeoplePlanner
- Improved staff monitoring
- Less staff shortages due to improved monitoring
- Reduction in agency costs
’The time and attendance system I personally believe is a really good part of this product. All of our staff have a small fob disk that they use to clock in and clock out with. It’s allowed us to look at people’s timing factor and highlighted to us that a lot of our staff are actually turning up late.
Overcoming Challenges: how Chaseley Trust improved their CQC inspection results
The Chaseley Trust is a unique charity that pride themselves on enabling people to maximise choice and control over their lives whilst respecting the privacy and dignity of those in their care.
At the start, there were a lot of issues around administration, there were no software solutions in place, everything was mainly in a spreadsheet format and there was no database. This lead to staff shortages and it was hard to monitor the punctuality of staff. In return, this impacted CQC inspection results and the care services wasted a lot of time and money on tasks that could be easily managed by a single digital platform.
Implementing Access PeoplePlanner as a solution
The Chaseley Trust decided to digitise its care service by implementing Access PeoplePlanner (previously called CareBlox). This option offered them the functionality they required around managing care as well as the essential processes including the planning of people and staff rotas.
Five Greens on CQC Inspection
After implementing PeoplePlanner to manage their staffing levels, The Chaseley Trust achieved five greens on their CQC inspection. This shows that the changes that they have made, both with the administration side and with their care planning documentation have influenced this positive result.
Improved Staff Monitoring
Access PeoplePlanner has made things a lot easier to access information about staff and residents. For example, management can see which staff have turned up for work on time and see who’s off sick and how it’s being managed. Lesley Standing the Operations manager said that ‘’it’s really changed a lot as a senior manager’’ as she now has an overview of both her business and her staff.
No More Staff Shortages
PeoplePlanner allows management to see staff shortages well ahead of time, which means they can resolve the issue before it becomes a problem. The system also allows staff to pick up shifts when their colleagues call in sick, as they get notified through the tech system when a shift becomes available. This helps to reduce agency costs alongside staff shortages.