Building trust with responsible AI
Our customers can be assured that we are implementing AI responsibly and thoughtfully. AI will allow employees to do more of what their jobs demand, and incorporating artificial intelligence into our products is the next step towards that objective.
We have made significant investments in both the AI technology we use and the secure infrastructure in which it operates. We’ve collaborated with Microsoft to create our AI-enabled software experience, which has been working for years to advance the field of AI and also publicly guide how these technologies are created and used on their platforms in responsible and ethical ways.
Access Evo uses generative AI in conjunction with your Access products. It has been built so that we don’t share information and data with Open AI Models for learning purposes, and this is confidential to you. When a prompt is created, it can only access the data within the product’s domain in addition to GPT Capabilities. Given the importance of confidentiality, all your permissions are replicated with your software.
However exciting AI or any new technology is, if you cannot protect your customers’ data, it is worthless.
Principles of responsible AI
Access maintains the highest care and commitment to the responsible and ethical use of AI by following a clear set of principles that guide the development and deployment of our AI-enabled solutions:
Fairness and Inclusivity
Our AI models are designed to be unbiased and equitable, considering diverse perspectives and ensuring balanced outcomes.
Transparency
We believe in openness and clarity around how our AI systems function and how decisions are derived.
Privacy and Security
We protect personal data with the highest security standards, ensuring privacy is never compromised. We believe we must keep our customers’ data safe, secure and confidential whatever technology we use.
Access Evo includes our 3-Tier Security Model.
- Our use of AI remains within a private secure environment, no customer data is used in OpenAI systems
- User role-specific AI – the technology can only access data based on existing software permissions and controls
- Each individual’s use of AI capabilities remains personally confidential
Accountability
We take full responsibility for our AI systems and continually monitor their performance to ensure they meet ethical standards.
Sustainability
We work to ensure our AI technologies contribute to long-term societal and environmental wellbeing.
Reliability and Safety
Access Evo is designed to deliver reliable and accurate insights, ensuring that your business decisions are always data-driven and trustworthy.
How we’re putting principles into practice
At Access we transform these responsible AI principles into action:
- Bias Monitoring: Our product teams independently and regularly review our AI solutions for fairness and objectivity, while Microsoft, also conducts their own periodic bias assessments.
- User-Friendly Insights: Our AI solutions provide clear, accessible explanations for users, so they can understand how decisions are made.
- Data Security: We employ our advanced 3-tier security model to protect data integrity and prevent unauthorised access.
- Ethical Oversight: Our internal Ethical AI Committee continuously reviews our AI development processes, keeping our solutions aligned with ethical and regulatory standards.
Commitment to continuous improvement
Responsible AI is not a static achievement but an evolving process. We are committed to ongoing research and development, ensuring that our AI technologies remain up to date with the latest ethical practices and technological advancements. By learning and adapting, we ensure our AI systems meet the changing needs of both businesses and society.
Download your guide to help safely bring AI into your organisation.
Explore AI insights
Stay ahead of the curve with the latest insights on AI and its impact on business and society. Our AI Insights Hub offers in-depth articles, case studies, and expert opinions on how responsible AI can drive innovation while maintaining ethical integrity.
Visit our Resources Hub
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