Hospitality CRM
Feedback and enquiries
The Feedback and Enquiries Module is a system that efficiently collects and routes customer feedback and enquiries to relevant team members, while also providing a full audit trail of internal comments and correspondence with customers.
Enhance your customer feedback system
- Automated triggered emails are created to collect post-visit feedback
- Feedback is sent to team members based on location and category selected by the customer, with rules controlling the flow of tickets to ensure a timely response
- The system features a dashboard for reviewing response rates and status of tickets, as well as industry measures such as NPS, and tags can be used to create additional triggers and help with analysis.
- Prompts customers to leave Trip Advisor and Google reviews post-visit and links feedback and enquiries to individual customer profiles
See how Acteol CRM helps encourage return visits and customer loyalty
Customer Success Story: Franco Manca
If you’re looking for proof that a great customer experience can translate to tangible results, look no further than this case study on Franco Manca. By implementing our restaurant CRM, the popular restaurant chain was able to streamline their operations, provide more personalised experiences, and build stronger relationships with customers.
The results speak for themselves: Franco Manca saw a 13% increase in repeat visits, a 15% increase in revenue per visit, and a 20% increase in customer feedback ratings.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality operations to the next level.