Mobiliciti – Andy Brown
Mobliciti has grown from a small mobile device management business to a large, dynamic company that provides an award-winning range of Managed Services. Working in close partnership with Access has allowed Mobliciti to scale their hosting and infrastructure solutions to match pace with their impressive growth, whilst maintaining the high level of customer service they pride themselves on.
"Access has been a real engine of growth for Mobliciti. Without the hosting and platforms they provide us, we really aren’t able to deliver the services to our customers in the way we would want to.” - Andy Brown, Chief Technology Officer (CTO)
About Mobliciti
Over the last decade, Mobliciti has enabled over 100 Enterprises to harness the phenomenal potential of mobile IT, encompassing the procurement, connectivity, security and management of mobile devices. In recent years Mobliciti has also helped enterprises transition securely to Cloud services, as part of their Digital Transformation strategies. Their award-winning range of Managed Services has been developed specifically for this task, allowing businesses to bridge the skills gaps as they move forward with mobile and cloud adoption.
The Challenge
- Unsatisfactory hosting provision, with limited support and engagement from providers
- Needed a solution that could match pace with growing business demands
- Needed a reliable platform and support that would deliver results to company and customers
Broken systems, low confidence
Prior to working with Access, Mobliciti was dissatisfied with its hosting solution providers, and the alternative options available to them.
"Previously when we were dealing with some of the traditional hosting providers out in the market, we didn’t see them, they were faceless organisations, it definitely wasn’t a partnership and I didn’t feel that they would care if I took my business elsewhere." - Shane Taylor CEO & Co-founder
Having found themselves neglected by the traditional suppliers, Mobliciti turned to Access.
"We were not very happy with the hosting provider we were using so as an initial trial we moved across to Access for providing the hosting for our internal infrastructure. Since then we’ve been able to build on top of Access’ offerings to deliver global managed service solutions where we’re hosting infrastructure in the mobile management and class security space." - Andy Brown CTO
By building solid relationships from the outset, Access made Mobliciti feel like a valued customer, whilst still providing them with the top class hosting and infrastructure products they needed.
"We were able to very quickly build trust in Access as a company, simply because we were interacting more directly with people within the organisation." - Andy Brown CTO
One of the key benefits that sets Access aside from their competitors is taking the time to listen to customers and find solutions that fit for them. Access’ team took the time to discuss in detail how the solution should look, what the customer is and what they’re looking for and then brought everything together with the sales and support teams. In doing this Access didn’t just deliver a solution, but they delivered the right solution on time, first time and on budget.
"Dealing with Access, there’s been a lot of engagement with us, really understanding our business and designing products and services that absolutely meet with our needs, and ultimately our customer needs." - Shane Taylor CEO & Co-Founder
The Solution
- Access hosting and infrastructure with the capacity to scale and adapt to meet growing business demands
Space to scale
Mobliciti has seen a lot of growth since first partnering with Access. Much of this growth has been facilitated by the solutions and support offered by Access.
"Without the infrastructure that sits behind us, and without the global network and global data centres, it really wouldn’t be possible to launch some of the services that we have right now, it’s an absolutely vital part of what we do." - Andy Brown CTO
Working in partnership with Access, Mobliciti has been able to adapt and grow the solutions in place to meet their growing business demands.
"As both companies have grown Access has given us the scale to deliver to our very largest customers, so it was good before and it’s working incredibly well now." - Shane Taylor CEO & Co-Founder
Throughout this growth, Access has maintained the level of engagement, support, technical knowledge and top-class solutions that first attracted Mobliciti to choose Access as their hosting and infrastructure provider.
"To us Access has been a company that can scale, a company that can deliver bespoke services, that can meet with our business and is commercially viable, because if it’s not commercially viable we’re not going to be able to sell it, so it’s done a great job there." - Shane Taylor CEO & Co-Founder
The Results
- An engaged partnership, with Access and Mobliciti working together to deliver bespoke solutions that match business needs on time, first time and on budget
- A scalable infrastructure and hosting solution that can meet growing demands whilst maintaining excellent level of service
- Partnership with Access’ hosting and infrastructure experts able to act as an extension of Mobliciti’s team
"Access provides infrastructure for our hosted, managed services and my experience with Access has been very positive... Access’ platform has been rock-solid since I’ve been here." - Douglas Reid Operations Manager
Partnership
As the relationship between the companies has grown, Access has become a trusted advisor for Mobliciti. Mobliciti understands and trusts in Access’ technical knowledge and the companies have continued to engage at the right levels through the business.
"The companies are really well aligned, and I think that’s when a partnership works really well." - Shane Taylor CEO & Co-Founder
Mobliciti always has contact with the right people at Access in order to ensure that their solutions are meeting their needs at every point. Mobliciti’s project management team can talk to Access project managers, the Access tier 3 engineers are able to engage with people on the same level. In a commercial sense Access has continued to work hard to understand how the two companies can work together to deliver a reliable, resilient platform that’s cost effective and can grow Mobliciti’s revenues as a company.
"I believe there’s a good partnership between ourselves and Access, we’re going in the same direction in that it’s all about giving a great customer experience." - Douglas Reid Operations Manager
While Mobliciti and Access have seen significant growth in the solutions they are providing, that close, personal engagement between the companies has remained at the heart of the relationship.
"Because we’re delivering private cloud services, we’re putting more and more users onto the system every day. And because of the size of our customers that can be literally thousands of users in a single step change, so to have that infrastructure and kind of global organisation that still feels very much like a local partner has been really important." - Shane Taylor CEO & Co-Founder
Access continues to provide top-class service to Mobliciti, that focuses on providing the right solution, at the right time and in the right way.
"I think fundamentally Access as a company has a shared ethos with us. They’re a can-do organisation. We’re very much about taking problems off our customers and delivering great service back to our customers, we need partners who have a similar ethos to us, in terms of the way they interact with us and as an extension of our team." - Andy Brown CTO
And that care and attention is something that Access has been able to extend to Mobliciti’s customers, working in partnership with Mobliciti to deliver outstanding customer service at all points of contact.