Meet the Wireless Social Team
Our free of charge, full service wrap is the secret sauce that your business needs. Benefit from the expertise of a dedicated Account Manager, who will guide you with strategic advice & insight on how to get maximum value from our features and functionality to increase revenue and get more bums on seats.
Following this strategy, our Customer Success team takes the reins, implementing it on your behalf. This ensures you reap greater value without draining your team's resources. We then have our expert Technical Support team who are laser-focused on ensuring your operations run without a hitch. Enjoy comprehensive monthly reports, regular strategy sessions, bespoke analysis, customisable dashboards and constant product innovation to ensure you have the tools you need to deliver and prove your ROI.
Our team have a deep understanding of hospitality, we have robust data analysis capabilities, and we are constantly innovating to retain our position as the leading Guest Wi-Fi provider for the industry. Check out some of the members of our team who are at the forefront of customer engagement.
Julian Ross
CEO
In 2012, Julian Ross launched Wireless Social, fueled by his love for hospitality and the power of Guest Wi-Fi analytics, swiftly positioning it as a top hospitality industry provider.
Zoë Knowles
Chief Customer Officer
With over two decades of expertise in the hospitality industry, Zoë has a broad background that covers operations, marketing, and a focus on CRM and data strategy.
Michael Helm
I.T Director
With 25 years in IT systems and management, Michael is the expert in all things technology and data, known for simplifying complex concepts.
Nikki Da Silva
Head of Sponsorship and Activations
With ten years of FMCG expertise, Nikki enhances drinks brands' partnerships with operators and oversees Activate, our solution for boosting Guest Wi-Fi through activations.
Sasha Cherry
Senior Account Director
With over two decades in account management, Sasha specialises in SaaS and hospitality, optimising Guest Wi-Fi and providing insights into guest behaviour through customised reports and guidance.
Joe Sandison
Strategic Account Director
With experience across the U.S. and U.K., Joe Sandison has elevated marketing strategies for hospitality brands. His data-driven approach has been crucial for achieving customer marketing objectives.
Mike Kearns
Head of Customer Success
With a Business Communication background, Mike seamlessly combines hospitality and marketing. As the Customer Success team's leader, he drives the support team that provide that all important extra resource for you.
Rebecca Chapman
Account Manager
With a solid sales and customer service background, Rebecca is adept at meeting unique client needs, building meaningful relationships, and positively impacting by helping clients leverage their data for long-lasting partnerships.
Natasha Watson
Account Manager
Natasha is a rockstar at helping clients level up their marketing game, maximising their Guest Wi-Fi. With a laser focus on improving data collection, she offers advice to boost data acquisition and unlock deeper analytical insights.