What is a law firm app for clients?
A law firm app for clients is a centralised platform that allows law firms to communicate with clients, share updates, send documents, and collect information securely. Unlike traditional communication methods such as phone calls or emails, these apps provide real-time updates through push notifications.
Our client communications app, powered by inCase, focuses equally on streamlining communication with clients and seamlessly integrating with your case management system. This dual focus makes it the ideal law firm productivity app for enhancing client relationships and improving firm operations.
Key benefits of client-centric law firm apps?
1. Better client communication
One of the most common complaints from legal clients is not receiving timely updates. A law firm app for clients can send real-time notifications, ensuring clients are always in the loop.
Example: if there’s a delay in receiving contract papers, the app can automatically send a push notification to keep the client informed. This reduces unnecessary follow-up calls and keeps communication clear.
2. Fewer phone calls and emails
Firms using our client communication app have reported up to an 80% reduction in incoming calls. This is because clients can access all the information they need directly from the app without needing to reach out to their solicitor.
3. Happier clients
Clients appreciate having easy access to case updates and the ability to complete tasks digitally, like signing documents or verifying their ID. This convenience leads to higher client satisfaction and loyalty.
4. Increased efficiency and productivity
By automating routine tasks and reducing communication bottlenecks, solicitors can focus more on high-value tasks. A law firm productivity app enables solicitors to work smarter, allowing them to accomplish more in less time.
Key features of our law firm app for clients
- Document sharing and e-signatures: Clients can securely receive, review, and sign documents directly within the app, eliminating the need for sending physical documents or emails.
- ID verification and compliance: Clients can complete ID checks in about 20 seconds using their phone, ensuring easy compliance without disrupting the client experience.
- Real-time case updates: Push notifications deliver instant updates to clients, reducing the need for follow-up calls or emails.
- Task management and to-do lists: Clients can view tasks they need to complete, helping keep the case moving forward without unnecessary delays.
Real results from law firms using our client communication app
Here are some success stories from law firms that have integrated law firm apps for clients into their operations:
- Rowlinsons Solicitors: Over 95% of clients are using the app.
- Nash & Co: Reported an 80% reduction in client calls.
- ONP Solicitors: Cases were completed up to 42% faster.
These examples show how adopting law firm apps for clients can improve the efficiency of legal services while also boosting client satisfaction.
Are law firm apps right for your firm?
If your firm handles areas like conveyancing, personal injury, family law, or wills and probate, using a law firm productivity app could make a significant impact. Apps like inCase integrate seamlessly with your existing case management systems and are easy to set up.
A legal client communications app is more than just a convenience - it can help your firm communicate more effectively, work more efficiently, and keep clients happy. By reducing unnecessary communication and simplifying processes, your firm can focus on what really matters: providing exceptional legal services.
Interested in improving client communication and productivity? Explore how our client communications app, powered by inCase can integrate with your case management system and help your firm achieve better results.
Want to see how our client communications app works?
Watch our OnDemand webinar now to see it in action.