Lean on me - how your recruitment CRM can support you

If anyone ever tells you they don’t need any help and they can do it on their own, there’s a good chance that they’ve recently just bumped their head and are suffering from a sever bout of concussion. Because actually, we all need support and ensuring you have it is often the difference between quick success and a long and painful road to success. After all, why make your life difficult when it really doesn’t need to be.

This is why you should take into consideration the quality of support service when you introduce a CRM system in your company.

There’s an idea that your chosen supplier comes in to your business, installs your software, runs a five-hour training session in which most people lose concentration and send text messages to each other under the table, and suddenly your new product is integrated into your agency. Wrong. So very, very wrong. It shouldn’t be like that, and indeed, it doesn’t need to be.

Your CRM provider should be an ever strong pillar of support to you and your business as you grow and flex. Indeed, any good software provider should be constantly growing and adapting their own product, and therefore they need to be keeping you updated with new iterations and how they affect you.

This is what you should look out for and expect from your recruitment CRM provider:

Posted 18/06/2019

1. Speed

Time is money, especially in recruitment. If you have to wait fifteen minutes to talk to your support team while you listen to some mind numbing music, it’s not a support service. Ensure that you either have a dedicated line that you can reach a human on, or your calls are being picked up quickly and efficiently. We pride ourselves on a fast support team that answer four out of five calls within five minutes. Make sure you find someone who does the same.

2. Expertise

To truly support your every weird and wonderful question, your team needs a high level of technical expertise. Customer service representatives reading off a script and following responses isn’t what your consultants need. Your CRM provider should have a support team that really know their product inside and out.

3. Custom Support

Which is not the same thing as customer support at all. You should have a team that can support customised clients with customised recruitment databases. One size does not fit all and your support team should be aware of all the intricacies and add-ons you have.

4. Updates

If your CRM provider is worth their salt, you’re going to need regular updates. Your business is ever evolving and so too should the technology that supports it. Make sure that you can easily organise software updates and that you’re kept informed as to when they’re happening.

5. Portal

Community portals are incredibly useful as they give you a chance to interact with your support team. You can see who’s dealing with your issues, log new ones and add notes to current issues. It also makes communication easier and encourages consultants to log and sort ongoing issues without having to take the time out of their day to make a call to the support team.

Always remember that your CRM recruitment provider is not a one-night stand, a quick fix or a fast hit. It’s a long romance and a sustained relationship. That’s why we’ve built Access Recruitment CRM to provide a level of support that will last through every stage of your business growth. Ensure you have the foundations to support that relationship from the very start, giving it the best chance of success.

Hear from our CRM specialist on why Access Recruitment CRM software can place more candidates quicker: