Meet our Head of Customer Success Mike Kearns

At the core of our offering is our full-service wrap, where our teams seamlessly integrate with our customers’ marketing efforts. It’s the secret sauce that sets us apart from the competition. A crucial ingredient to this is our Customer Success team. Serving as product experts, they not only ensure that all customer requests are actioned speedily,, but also provide a proactive, tailored service to align with each customer’s unique requirements.

Posted 01/11/2023

Meet Mike Kearns

Now, let's put the spotlight on the leader of this team. Meet Mike Kearns, our Head of Customer Success. Originally from Liverpool, Mike now resides just up the coast in Southport. Hospitality has always been part of who he is dating back to his part-time job at McDonald's during his sixth form years. Although Mike studied Business Communication at university, he always had a passion for hospitality.

He gained valuable experience working in pubs, where he learned the ropes first-hand. Mike's journey took a slight detour into marketing (but remained in the hospitality sector) when he joined a booking app start-up. In 2022, he joined Wireless Social, where he seamlessly combined his hospitality knowledge with marketing to help our customers maximise their Guest Wi-Fi potential.

When he's not busy coming up with ways to enhance our customers' success through Guest Wi-Fi, Mike finds immense joy in being a father to his son, Arthur. Together, they enjoy outdoor adventures, exploring various hospitality venues, and going on travels.

As any parent knows, it’s really our children that dictate most of our choices, so let’s cover Arthur's favourite top three venues:

Occulo Lounge - Arthur loves the food but also while he waits for the delicious food, he really like the activity sheets
Pizza Hut - Arthur feel like a grown up here because he can get his own salad, choose his own drink, but also .. Ice cream factory
Tenpin - From Arthur's perspective, what’s not to love about Tenpin? The food, the arcade, the bowling… you name it!

Now, onto drinks (For Mike not Arthur, of course)

Beavertown Neck Oil is his go-to
Spiced Rum and Ginger Beer if he means business
Lucky Saint when he is taking it easy.

Let’s talk about why he is one of our go-to experts for all things Guest Wi-Fi. As the leader of our Customer Success team, Mike oversees everything from onboarding and integrations to client support. While he thoroughly enjoys the day-to-day aspects of his role, Mike’s true passion lies in collaborating with our Account Managers to come up with innovative initiatives that push the boundaries and deliver tangible results.

Whether it's optimising data capture, boosting revenue, or filling more seats, Mike is dedicated to driving success. Are you a hospitality operator struggling to maximise your opt-in rate, gain deeper insights into your guests, or enhance your marketing strategy with innovative activations? Mike is your guy! You can connect with Mike on LinkedIn or, even better, schedule some time to brainstorm ideas on how to maximise your Guest Wi-Fi potential with our team by getting in touch.