Q1 update and Q2 preview

Q1 course content updates

All courses updated in Q1 content have also now been converted to the improved version of eCreator, eCreator 2.0, and conversions of all courses will continue throughout 2019. The new format enables us to enhance the look and feel of the content, with new graphics on a larger canvas. eCreator also gives us the ability to support print-to-PDF features and to make the courses downloadable to the Learning Path app, where they can be undertaken offline and auto-resynced when network connectivity is available.

Course Code	Course Name	Update Summary
UNI_071	Cybercrime	Updated case studies/examples of cybercrime and related statistics.
UNI_050	COBS Essentials	New look and feel, streamlined content, and fresh graphics throughout.
UNI_007_1	Consumer credit regulations (personal loans)	Updated case studies/examples and streamlined content flow.
UNI_007_2	Consumer credit regulations (motor finance)	Updated case studies/examples and streamlined content flow.
UNI_064	The role of the MLRO	More specialized information in line with the role of the MLRO. This has included the removal of the basic definition of money laundering and other types of financial crime that an MLRO would already know.
UNI_003	Financial Crime: The basics	Improved user experience, look and feel and flow.
UNI_028	Customer Due Diligence	Updates, streamlining, and improved look and feel.
UNI_002	Combating Market Abuse	Re-designed graphically to improve user experience and look and feel. It has also seen some streamlining and re-writing of some of the content to enhance learning.
UNI_086	General Data Protection	Content in this course has been updated to specify that for the processing of sensitive personal data, explicit consent is required. We have also added content to specify that data processors are responsible for the safekeeping of personal data. The assessment questions for this course have also been reviewed and amendments made where relevant.
UNI_062	Introduction to BCOBS and the PSRs (building societies)	Converted to eCreator 2.0
UNI_061	Introduction to BCOBS and the PSRs (banking)	Converted to eCreator 2.0
UNI_029	Complying with Sanctions	Converted to eCreator 2.0
UNI_079	Financial Promotions	Converted to eCreator 2.0

Mortgage and home finance suite

We are delighted to confirm the launch of the first six pathways of the new Mortgage and Home Finance knowledge suite.

The suite has been developed in response to demand from the Mortgage and Home Finance market, brought about by the increased focus on regulation in the sector over the past decade. We have worked hand-in-hand with expert content partners, including FSTP and UK Finance, to create the most comprehensive and up-to-date knowledge suite available to mortgage professionals.

As part of this wholesale update, we have also taken the opportunity to completely revamp and modernize our design and approach. Short animations and videos bring learning to life and provide a blended approach. Each key topic features a video summary that can be used for stand-alone knowledge reinforcement and as ongoing ‘mini knowledge refreshers’.

This specialized suite is available separately to the Governance Risk and Compliance catalog so please get in touch with your Customer Success Manager for details.

We have archived the legacy MHF content currently within our GRC suite

These titles comprise of:

Advising and Lending Responsibly
Exploring the Mortgage Environment
Handling Mortgage and Home Finance Complaints
Mortgages and Home Financing: Treating Customers Fairly
Preventing Mortgage Fraud
Regulation of Mortgages and Home Finance
What Equity Release Is and How It Works
The EU Mortgage Credit Directive
Arrears and Possessions

Where users have been registered to the legacy MHF content, the courses will remain in users‘ Training Activities even after archiving. Users will either need to complete the courses or administrators will need to cancel the registration.

The legacy courses will also remain in existing pathways until you remove them.

Updates from our partners

MicroLearn has created eight brand new courses for release in April 2019, including new topics on Remote Working, Networking, Collaborative Working, Career Planning and First Impressions.

A brand-new Career Development suite features a course on Career Planning, which explores how a career plan enables you to make clear, informed decisions about your future in the workplace as you focus on your ideal career, identifying the steps required to move in the right direction, as well as allowing for course correction if your circumstances change.

The suite also includes the new Inducting a New Team Member course which looks at the benefits of an effective induction process to both the organization and the employee as individuals feel welcome, receiving the support they need to engage with their new role, boosting both their productivity and satisfaction levels, meaning they’re more likely to remain with the business long-term.

You can get full details of all updates in the latest edition of our comprehensive course collection here.

Claims management companies

1st April 2019 saw Claims Management Companies come under the FCA as a regulator and the FOS as the complaints arbitrator. We are now finalizing the required revisions to our GRC courses to include references to CMCs where appropriate.

New: anti-money laundering

Coming soon to an Access Group LMS near you in 2019! We are currently working on the new AML and CTF course, enhancing the content surrounding the practical tools and prevention methods for these crimes, as well as developing our Counter-Terrorist Financing content and its parallels to AML preventative measures. This course is targeted for release at the end of Q2 2019.

Coming soon: risk & operational resilience

We are pleased to announce that work has begun in earnest for the revising of and amalgamating of our current Risk Management and Three lines of Defence courses. We will be combining them with the latest thinking on operational resilience from the industry to bring your learners a new and improved course that focuses on the application of risk management and resilience tools and practices in firms. This new course is intended for release in Q2 2019.