Implementation and Training

The implementation and training phase is critical when adopting a new construction ERP software. It ensures that the transition is smooth, minimising disruptions to your operations and enabling your team to fully leverage the system’s capabilities.

Proper implementation and comprehensive training can significantly impact the software's effectiveness and the overall success of its adoption.

 

Questions to Ask Vendors:

How does the vendor handle the implementation process, and what support is provided during this phase?

Understanding the vendor’s implementation process and support structure helps you gauge the level of assistance you’ll receive. Look for detailed plans, timelines, and dedicated support teams to ensure a seamless integration with your existing systems.

What training resources and programs are available for our team to ensure a smooth transition?

Enquire about the training programs offered, including on-site training, online resources, and ongoing support. Effective training resources are essential for equipping teams with the necessary skills to ensure they are onboarded onto the software’s comfortably from day one.

 

Want to know more about how to choose the right software for your construction business? Download our Buyer’s Guide to Construction Management Software.

Customisation and Scalability

Customisation and scalability are key factors to consider when selecting a construction ERP software. A solution that can be tailored to your specific needs and scale with your business growth will provide long-term value and flexibility.

 

Questions to Ask Vendors:

To what extent can the software be customised to align with our unique business processes?

Determine the level of customisation available to ensure the ERP can be tailored to fit your specific workflows and requirements. This will not only help in increasing efficiency but will also ensure the software incorporates your list of needs in its entirety.

How scalable is the solution to accommodate our growth and evolving project needs?

Ask about the scalability of the ERP solution to ensure it can grow with your business. Those looking to invest in ERP will also be looking to take their business to the next level; this means choosing a scalable solution that will accommodate increasing project sizes and complexities, preventing the need for frequent system replacements.

Does the solution rely on any 3rd party products which would require separate upgrades?

Understanding dependencies on third-party products is crucial to anticipate additional costs and compatibility issues. Ensure that the ERP system integrates seamlessly with existing tools and that upgrades are managed effectively.

 

Integration Capabilities

Integration capabilities are vital for a construction ERP software, as they determine how well the system can connect and communicate with other tools and applications you use.

A well-integrated ERP system can streamline workflows, reduce data siloes, and improve overall operational efficiency by providing a unified platform for all your business processes.

 

Questions to Ask Vendors:

What integrations does the software support, especially with other tools commonly used in the construction industry?

Identify the range of integrations supported by the ERP software, focusing on compatibility with industry-specific tools. This will ensure it provides seamless data flows between systems, increasing productivity and reducing manual data entry.

Can it seamlessly connect with our existing systems, such as accounting or project management tools?

Assess the ERP’s ability to integrate with your current systems to avoid disruptions and additional costs. Whilst, not a deal-breaker, being able to connect to existing software, such as accounting or project management software you are already running, can save you both time and money in the long-run.

 

Mobile Accessibility

Mobile accessibility is increasingly important for construction teams who need access to information and tools while on-site.

A construction ERP with robust cloud-based or mobile features can significantly enhance productivity, collaboration, and decision-making by providing real-time data access and updates from any location.

 

Questions to Ask Vendors:

How does the software facilitate mobile accessibility for on-site teams, and what features are available on mobile devices?

Explore the mobile capabilities of the ERP software, including specific features available on mobile devices. Mobile accessibility will provide your on-site teams with access to critical information, whilst also allowing them to submit updates, and communicate efficiently from the field.

Is there an offline mode to ensure functionality in areas with limited connectivity?

Inquire about the availability of an offline mode to maintain functionality in areas with poor or no internet connectivity. This feature is essential for ensuring continuous access to vital information and tools, regardless of network strength.

 

Data Security and Compliance

Both data security and compliance features are paramount when selecting construction ERP software. As an industry riddled with stringent regulations, ensuring that the system is built around national and local regulations is essential to help you safeguard your data and mitigate potential risks.

 

Questions to Ask Vendors:

What security measures are in place to protect our project data, and how does the system comply with industry-specific regulations?

Investigate the security protocols implemented by the vendor, such as encryption, access controls, and regular security audits. Compliance with industry-specific regulations ensures that the ERP system adheres to necessary legal and safety standards on both a national and local level.

How is data backup handled, and what is the disaster recovery plan?

Understanding the data backup and disaster recovery processes could be key for ensuring data integrity and availability in the event of an incident. A comprehensive disaster recovery plan will help minimise downtime and data loss in the event of an unforeseen incident.

 

Support and Maintenance

Support and maintenance are crucial aspects of any ERP system, as they ensure that the software continues to function optimally and adapts to evolving business needs.

Reliable support in the form of regular maintenance updates can significantly enhance the system's longevity and effectiveness.

Questions to Ask Vendors:

What level of ongoing support is provided post-implementation, and what are the response times for issue resolution?

Evaluate the vendor’s support services, including the availability of customer support and response times for addressing issues. Reliable ongoing support ensures that any problems are swiftly resolved, minimising disruptions to your team’s operations.

Are software updates included in the service, and how frequently are they released?

Inquire about the frequency and inclusivity of software updates. Regular updates are crucial for keeping the system current with new features, security patches, and compliance requirements. Ask about the way these updates are handled. Are they sporadic or routinely performed?

 

User Adoption and Feedback

User adoption and feedback are critical for the successful implementation of ERP software. Ensuring that your team quickly adapts to the new system and providing channels for user feedback can drive higher productivity and user satisfaction.

 

Questions to Ask Vendors:

How does the vendor support user adoption, and are there resources available to help our team become proficient quickly?

Assess the vendor’s about their strategies for facilitating user adoption, such as training programs, tutorials, and user guides. By focusing on user adoption, you and your teams can benefit from a smoother transition onto the system and improved proficiency amongst your team members.

Can the vendor provide references or case studies showcasing successful implementations and user experiences?

Request references or case studies to gauge the vendor’s track record and learn from the experiences of other businesses. The best systems on the market should have a solid database of positive testimonials and proven case studies which will each provide confidence in the vendor’s ability to deliver effective solutions.

 

Cost Structure and Hidden Fees

Understanding the cost structure and potential hidden fees of a construction ERP software will be hugely important to your budgeting and financial planning.

Transparent pricing helps you anticipate expenses and avoid unexpected costs that can strain your budget during or after implementation. However, some providers of software can surprise you with hidden costs, down the line, so it’s best to ask these questions early.

 

Questions to Ask Vendors:

What is the pricing structure, and are there additional costs for features, users, or support?

Clarify the ERP software's pricing model, including any extra charges for additional features, users, or support services. Knowing the full cost upfront helps in accurate budgeting and financial planning.

Are there any hidden fees that might arise during or after the implementation process?

Inquire about any potential hidden fees, such as costs for updates, maintenance, or additional modules. Whilst most providers will supply this information up front, to avoid any nasty surprises you should ask for a clear answer on these things early.

This transparency ensures you are fully aware of all expenses, preventing unpleasant financial surprises.

 

System Downtime and Reliability

System downtime can cause huge issues for businesses relying on their software to carry out their day-to-day. That’s why choosing a system that is stable and reliable is critical.

Ensuring that the ERP software has robust measures to minimise downtime and high historical uptime performance can provide you with the peace of mind that you can rely on the software 24/7.

Questions to Ask Vendors:

What measures does the vendor have in place to minimise system downtime, and what is their historical uptime performance?

Investigate the vendor’s strategies for minimising downtime, including maintenance schedules and contingency plans. High historical uptime performance indicates the reliability of the system.

Can the vendor provide insights into their server reliability and redundancy protocols?

Request information about the vendor’s server reliability and redundancy protocols. This ensures that there are measures in place to prevent data loss and maintain system availability even during unexpected events.

 

Future Development Roadmap

The future development roadmap and even simply the existence of a plan provides insights into the vendor’s commitment to innovation and continuous improvement.

Understanding planned improvements or updates and how user feedback influences the product roadmap can help you choose a system that evolves with your business needs.

 

Questions to Ask Vendors:

What enhancements or new features are planned for future software releases?

Ask about the vendor’s planned enhancements and new features to ensure the ERP software will continue to meet your evolving needs. This indicates the vendor’s commitment to keeping the software up-to-date and competitive.

How does the vendor gather feedback from users, and can clients influence the product roadmap?

Learn about the vendor’s process for gathering user feedback and how it influences the product development roadmap. This ensures that your team’s input can contribute to the software’s evolution, aligning it with your business requirements over time.

 

Access COINS, The Construction-Specific ERP Software

Access COINS is an award-winning ERP system developed specifically for the construction industry.

Providing total visibility across your construction projects, Access COINS provides a single source of truth for your data, alongside a huge range of functions and workflows designed to uncover efficiencies every step of the construction lifecycle.

Watch a 5 minute demo of Access COINS >