Fosters Solicitors has a rich heritage dating back more than 260 years. The firm has since grown to become one of the largest in Norfolk, with more than 100 members of the team serving clients across a full range of legal practice areas including commercial and residential property, family law, personal injury and corporate law.
Fosters had used its previous case management system for two decades. In 2023 its senior leadership team launched a strategy to streamline operations and enhance efficiency to improve client service and satisfaction by embracing digital transformation. Moving to Access Legal Case Management was a crucial step to ensure its legal and business tech was integrated with vital functions right across the firm. Alongside Access Legal Case Management, Fosters has also recently taken on inCase, Access Legal’s client communications and onboarding app, for its conveyancing department.
“This is no understatement - Access Legal Case Management has revolutionised our operations. Our legacy case management system had become outdated and inflexible," explained Jamie Arnall, Head of Business and Commercial at Fosters Solicitors.
"We recognised the need for a modern, integrated solution that could streamline our operations and enhance client service.
“The ability to customise workflows and having a fully integrated legal accounts system was a key factor in our decision. We also wanted a system that would work well across the whole of our business and not just in one department.
This is no understatement - Access Legal Case Management has revolutionised our operations.
“Features like drag-and-drop email filing and integrated time recording have significantly improved efficiency. The platform's user-friendly interface and customisation capabilities have empowered our non-technical staff to make meaningful changes therefore enabling a sense of ownership and innovation.”
Fosters also benefitted from having a Premier Customer Success Plan from Access Legal, which provides a dedicated team within The Access Group to support their goals and address technical issues.
Director of Customer Success for Access Legal, Aimee Seaton says its focus on partnerships and roadmap, were also key in Fosters’ decision to choose Access Legal as its legal technology partner:
“A strong partnership between firms and their legal tech partner is vital to proactively overcoming challenges and achieving the objectives that law firm aims to achieve with their legal tech environment. We've built a strong collaborative relationship with the team at Fosters and we are excited about how we can support its forward strategy with the innovations we have planned on our roadmap.”
Access Legal provides the most comprehensive range of legal solutions in the UK market to streamline how law firms operate, collaborate, and deliver unrivalled value to their clients. Solutions include cloud-based case and practice management systems, finance and accounting tools, compliance and learning platforms, as well as HR, CRM solutions and law area specific tools including for conveyancing.
To find out more about Fosters’ adoption of Access Legal Case Management, you can read a full interview with Jamie Arnall, Head of Business and Commercial at Fosters Solicitors and Andrea Spooner, Partner and Practice Director here.