Access Intelligent Care: Bringing People, Processes, and Systems Together

As the NHS and the UK's social care providers continue to deliver world-class care, new opportunities arise to streamline processes and enhance care quality through smarter systems and better coordination. However, alongside these opportunities, challenges persist.

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Cuts to ICB budgets, staff shortages, and significant amounts of financial, clinical and technological waste occurs in health and social care every day due to disjointed processes, miscommunication between providers, and inefficiencies that cause disparities in treatment.

Integration is paramount to reducing this friction and improving health outcomes for all, but this cannot be achieved without a whole-system, preventative approach to care delivery and maximum collaboration at all levels.

High Demand

The growing and ageing population places immense pressure on health and social care services. As of September 2024, the NHS waiting list stood at 7.62 million people, whilst 582,900 new requests for social care support were made in 2023-24, with demand consistently outstripping capacity across the system.

Lack of Resource

Limited financial and technological resources prevent health and social care providers from adopting new innovations or maintaining current systems, slowing progress toward integration. Public satisfaction with the NHS fell to 24% in 2023, the lowest level since records began in 1983, reflecting the impact of these resource constraints on service delivery.

Staff Shortages

Only 26% of staff state that there are enough people working within their organisation. The NHS in England had 124,000 full-time equivalent staff vacancies as of June 2024, with persistent understaffing leading to overworked health and social care professionals, burnout, and reduced quality of care.

Outdated Practices

Despite advancements in technology, many ICBs continue to use outdated methods like paper-based notes, increasing the risk of data silos, service duplication, and slowing access to critical patient information. Administrative errors continue to emerge as a leading cause of treatment delays, affecting patient care quality and safety.

Multiple Systems

Care professionals must navigate several disjointed systems to piece together a complete view of a patient's medical history, leading to delays, miscommunication, and fragmented care delivery. Poor IT infrastructure and inadequate systems create significant inefficiencies that impact clinical time and patient outcomes.

The Challenge: Fragmented Care in a Connected System

The NHS is shifting towards neighbourhood-based care models that prioritise delivering support closer to home, breaking down silos between health, social care, and local authorities. This integrated approach requires seamless information sharing across organisational boundaries, yet patients regularly move between services whilst their critical health information remains trapped in separate systems.

When data remains siloed, the consequences affect patient safety and care quality: ambulance crews making decisions without complete medical histories, A&E staff treating patients without visibility of ongoing care plans, social workers duplicating assessments, and community teams coordinating support without knowing what other services are already providing.

Bridging the Gaps

What if there was a solution to combat these issues? One that could optimise processes and workflows, improve staff and patient experiences, and reduce the long list of inefficiencies caused by fragmentation?

Introducing Access Intelligent Care, our cutting-edge, operational improvement platform - designed to seamlessly integrate with clinical systems to ease the day-to-day challenges of health and social care. Its person-centred functionality connects processes, systems, and people to enhance visibility, reduce waste, and improve actionability across the entire continuum of care.

Co-designed with care professionals, the platform delivers improvements in cost savings, efficiency, satisfaction, and patient outcomes with clear pathways to ensure a person is consistently receiving the right care, at the right time, in the right place.

Why Intelligent Care?

AICP's intuitive, feature-rich interface equips care professionals with the tools to handle tasks and make preventative, data-driven decisions that support the needs of the people they care for. Unlike traditional systems that are prone to silo data and provide limited access and visibility, AICP provides a comprehensive picture of care by seamlessly integrating data from systems across neighbourhood health and care services.

Designed to support the NHS shift towards neighbourhood-based care models, AICP enables the broad access and exchange of data between health and social care providers that effective place-based care requires. Multi-disciplinary teams can collaborate more effectively, reducing guesswork and delays. With clear, actionable insights, care professionals can drive smarter interventions and improve the way care is delivered across their local area.

Integrated Record

Patient data can be accessed via a single platform across multiple clinical systems. This offers dynamic, bi-directional communication between users, enabling them to find the information they need exactly when they need it. Care professionals have the full view of patient demographics, allergies, appointments, assessments, referrals and diagnosis to allow for effective decision making and improved service coordination.

Enhanced Care Insights

With improved visibility across connected systems, care teams can identify patterns and changes in a person's circumstances more easily. This enables earlier intervention, more effective resource allocation, and care plans that can be better personalised to meet individual needs based on a complete picture of ongoing support across health and social care.

Coordinated Care Planning

A holistic, unified view of an individual's health and care schedule helps streamline the coordination of health and social care services, ensuring that all care providers are on the same page. This enhances care continuity, reduces duplication of effort, and enables teams to work together more effectively towards shared goals for the people they support.

Real-time Alerts

Notifications ensure that the right people are promptly informed of any changes in a patient's circumstances so that they can take relevant actions, such as suspending services after a hospital admission or arranging alternative care. AICP automates this process, eliminating the need for phone calls or manual updates and swiftly notifying all relevant teams.

Who Benefits from Access Intelligent Care Platform?

Acute Trusts

A&E departments regularly treat patients receiving community health, mental health, or social care support without access to these records. AICP gives acute clinicians visibility of ongoing care arrangements, recent assessments, and current support packages at the point of assessment, reducing inappropriate admissions and enabling effective discharge planning with full knowledge of community support already in place.

Ambulance Services

Paramedics making critical conveyance decisions often lack context about a patient's ongoing care arrangements or recent health history. AICP provides instant access to alerts, current medications, recent care episodes, and care team contacts across health and social care, enabling informed decisions about appropriate care settings without delays.

GP Practices

GPs often manage patients receiving care across multiple settings without visibility of what other services are providing. When patients attend appointments following hospital admissions, mental health crisis interventions, or changes to social care packages, GPs lack timely updates on treatments delivered, medication changes, or care plans established elsewhere. AICP provides a unified view of a patient's care across mental health, community health, acute, and social care services, enabling GPs to make informed decisions with complete context and avoid duplicating assessments or prescribing conflicts.

Mental Health and Community Health TrustsMental Health and Community Health Trusts

For trusts using Rio EPR, AICP creates a comprehensive regional view of patients receiving care across multiple providers. When district nurses arrive for scheduled visits to find patients have been admitted elsewhere, or lack current medication information following hospital discharge, valuable time is lost calling multiple organisations. AICP provides real-time notifications when patients move between care settings and makes medication changes instantly visible, enabling proactive schedule adjustments and ensuring the right care is delivered first time.

Local Authority Social Care

Social workers coordinate care packages for vulnerable people but often lack visibility of ongoing health interventions, recent clinical changes, or current treatment plans. Without real-time access to health information, coordinating effective multi-disciplinary support requires time-consuming phone calls and emails between health and social care teams.

AICP enables social workers to view current health assessments, care plans, and support arrangements alongside contributing their own social care observations, facilitating seamless collaboration between health and social care services for better-coordinated person-centred support.

The Mental Health Data Gap

Whilst Access Intelligent Care Platform serves the entire health and social care ecosystem, mental health data presents a particular challenge that deserves specific attention. Paramedics, A&E staff, and social workers regularly make critical decisions about patients with mental health needs - often without access to essential mental health information. With NHS satisfaction at a 40-year low and only 26% of staff reporting adequate resources, fragmented mental health data creates particularly dangerous care gaps.

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How AICP Addresses This

AICP provides instant access to comprehensive mental health data from Rio systems, giving non-mental health services the critical context they need at the point of care.

What relevant healthcare professionals can access:

Active mental health alerts and safety information
Complete mental health care history including diagnoses, medications, and care plans
Mental Health Act status
Recent progress notes from mental health services
Current mental health care team contacts

The result: Safer decisions that reduce inappropriate sectioning, prevent medication errors, eliminate duplicate assessments, and ensure patients receive the right support at the right time, whether that's mental health crisis intervention, medical treatment, or coordinated community support.

A Forward Step for Social Care

Digital interoperability has transformed how systems communicate, enabling seamless data exchange across platforms. While frameworks like shared care records and the NHS Spine have granted social workers access to patient data, they still lack the ability to input vital information. This forces social and community workers to rely on phone calls and in-person visits, where important details often go undocumented and compromise the accuracy and quality of care provided by clinicians.

Intelligent Care changes this by integrating social care directly into the platform. Social care workers can now not only view but actively contribute to patient records, ensuring that their observations, assessments, and care updates are part of the broader care picture. This enables fragmented processes to be transformed and creates a cohesive ecosystem that empowers every member of the care team to contribute to a person’s wellbeing.

AICP and Shared Care Records: Complementary Solutions

Shared Care Records (SCRs) serve an important role in storing health and care data across multiple systems and organisations. AICP doesn't replace SCRs; it activates the information within them by transforming how care teams access and use that data. If SCRs are the library, AICP is the librarian - helping to show you where to look.

The Fundamental Difference: Pull vs Push

SCRs operate as data repositories where information must be actively searched for and retrieved. Care professionals need to log in, search records, and pull out the information they need. Whilst this creates a valuable centralised store, it relies on someone knowing to look for updates at the right time.

AICP transforms this pull model into a push model. Instead of requiring staff to search for information, AICP delivers proactive notifications when something important happens. When a patient is admitted to hospital, the right teams are notified immediately. When a pre-op appointment is missed, alerts go straight to the teams who need to act. Morning meetings start with the facts already available, without anyone needing to check multiple records.

Proactive notifications at the point of need

Real-time alerts when patients move between care settings, miss appointments, or have significant status changes
Information arrives automatically without staff needing to search for it

Two-minute, two-AM view

Instant visibility of key changes across services at any moment
No searching, no delays, no working blind

Workflow integration

Notifications feed directly into existing systems and daily routines
Enables immediate action: rebooking patients, filling theatre slots, adjusting care schedules

Consistent real-time data

Always provides current information from connected systems wherever deployed
No variation in data currency based on local implementations

The Strategic Approach

Healthcare organisations don't need to choose between AICP and SCRs. SCRs provide the essential data repository, storing comprehensive information across the care system. AICP activates that information, ensuring it reaches the right people at the right time without them needing to search for it.

This is the difference between storing information and connecting people with it. AICP keeps the left hand and the right hand connected, transforming passive data stores into active care coordination tools that support safer decisions, better use of clinical capacity, and reduced wasted time across integrated services.

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Frequently Asked Questions

What systems does AICP currently connect?

AICP currently connects Rio mental health and community health systems. Our roadmap includes integration with other EPR systems, local government social care platforms, and GP systems to provide a truly comprehensive view of individuals receiving care across multiple settings.

What about data protection and information governance?

AICP includes comprehensive role-based access controls and maintains full audit trails of who accessed what information and when. Data sharing agreements between participating organisations are required before implementation, and we support you through this process.

What data is available in AICP?

Demographics, allergies, active alerts, diagnoses, professional and personal contacts, referrals, appointments, assessments, care plans, and progress notes. The specific data available depends on the source systems connected.

What does AICP cost?

Pricing depends on the number of organisations connecting, system hosting arrangements, and your specific requirements. Contact our team for a tailored quotation.