How George Green sourced its IT provision with Access Managed Services technology & expertise

The challenge

George Green’s previous IT system was proving to be increasingly outdated and was affecting the efficiency of day-to-day operations.

Historically, George Green had its servers on-site but was conscious of the additional risks involved in terms of business continuity and data security. At the same time, they were nervous about moving to the Cloud.

In addition, George Green had no internal IT function meaning they were unable to either project manage IT change or provide fixes for day-to-day issues.

The solution

George Green turned to Access for IT help in September 2016, initially for IT Service Desk, benefitting from their extensive experience in supporting UK law firms.

This built the foundations which have recently resulted in George Green selecting us as their cloud partner.

Employees at George Green were highly office-based before the COVID-19 pandemic and had to make adjustments to work seamlessly from home. In January 2022, we helped them deploy the Virtual Desktop solution, which has significantly improved IT performance across the business. The deployment has included a Microsoft 365 roll-out and an upgrade to Matter Sphere V9, its practice management software.

George Green has also been able to use Microsoft Teams to hold secure virtual meetings, both internally and with clients. All these developments have enabled the company to continue providing a high-quality service for customers and have enabled them to encourage more flexible working in the long-term.

The benefits

The partnership with Access Managed Serviceshas been successful for George Green from technological and  operational perspectives:

• Reduced server footprint: by moving more data into the cloud and away from on-premise data centers, the company saved in cost, space and carbon footprint terms
• Streamlined processes: automation has made the IT infrastructure easier to manage and supports better integration
• Upgraded software: with better access to data and applications, staff can easily work from the office, at home or through a combination of the two
• Strong support relationship: George Green has developed close links with our project managers, relationship managers and engineers, giving them confidence that their IT provision is in good hands.

The future

The next stage for George Green and Access Managed Services relationship is through performance evaluation and strategic IT reviews.

This will be done through monthly meetings with their Service Delivery Managers.

As this relationship strengthens, we will be able to identify strategic initiatives that George Green can then explore to support their digital transformation plans.