Turning visitors into regulars

Strategies for building guest loyalty for pub, bar and restaurant operators in 2025 

Guests don’t just return for the food – they come back for the experience. Whether it’s service, value, or convenience, a well-structured loyalty strategy can turn one-time visitors into regulars. 

Following insights from our latest KAM Loyalty Report, this guide helps you turn data into action. Learn how to build a strategy that boosts retention, increases spend, and keeps your venue top of mind. 

Download our free guide to discover: 

• What keeps guests coming back – and how to deliver a consistently great experience 
• How to build a loyalty program that works – a simple 5-step plan for success 
• Why personalisation matters – and how tailored experiences drive real loyalty 
• The data that fuels retention – key insights to refine your loyalty strategy 
• Winning loyalty schemes – real examples of what works and why 
• The future of loyalty – from gamification to premium memberships