It provides learners with an overview of the FCA’s Mortgage Conduct of Business (MCOB) sourcebook rules in relation to arrears handling, avoiding litigation, and in the event of a serious default, litigation, and right to possession.
The new course is presented as a pathway comprising:
- A short “teaser” video to raise awareness
- Interactive eLearning activities covering the handling of arrears and payment shortfalls, pre-litigation and litigation/possession
- A case study in the form of a game
- A summary of the key points for reinforcement and refresher training
- A post-course assessment
The course will provide learners with up to 70 minutes of CPD and will be added to the ComplianceServe library on February 16th, 2017.
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